Часть 5. Лидерство

Литература

1 Elizabeth В. Drew, «Profile: Robert Strauss», The New Yorker, May 7,1979,55-70.

² Henry Mintzberg, The Nature of Managerial Work, New York: Harper & Row, 1973.

³ D. K. Berlo, The Process of Communication, New York: Holt, Rinehart and Winston, 1960,24.

⁴ James R. Wilcox, EthelM. Wilcox, Karen M. Cowan, «Communicating Creatively in Conflict

Situations», Management Solutions, October 1986, 18-24.

⁵ Robert H. Lengel and Richard L. Daft, «The Selection of Communication Media as an Executive Skill», Academy of Management Executive 2, August 1988,225-232; Richard L. Daft and Robert H. Lengel, «Organizational Information Requirements, Media Richness and Structural Design», Managerial Science 32, May 1986, 554-572.

⁶ Ford S. Worthy, «How CEOs Manage Their Time», Fortune, January 18,1988, 88-97.

⁷ Harold Geneen with Alvin Moscow, Managing, New York: Doubleday, 1984,46-47.

⁸ Albert Mehrabian, Silent Messages, Belmont, Calif.: Wadsworth, 1971; Albert Mehrabian, «Communicating without Words», Psychology Today, September 1968, 53-55.

⁹ Gerald M. Goldhaber, Organizational Communication, 4th ed., Dubuque, Iowa: Win. C. Brown, 1980,189.

¹⁰ Moncijo Williams, «America s Best Salesman», Fortune, October 26,1987,122-134. ¹' Tom Peters, «Learning to Listen», Hyatt Magazine (spring 1988).

'V- ^G- Miller, «Living Systems: The Organization», Behavioral Science 17,1972, 69.

¹³ Myma Hellerman, «How I Did It Giving Executives a Field Day», Working Woman, March 1992, 37-40.

¹⁴ ThomasJ. Peters and Robert H. Watermanjr., In Search of Excellence, New York Harper & Row, 1982; Tom Peters and Nancy Austin, A Passion for Excellence: The leadership Difference, New York: Random House, 1985.

¹⁵ Donald B. Simmons, «The Nature of the Organizational Grapevine», Supervisory Ma­ nagement, November 1985, 39-42; Ньюстром Дж. В., Кейт Дэвис, Организационное поведение, СПб: Издательство Питер, 2000.

¹⁶ D. Keith Denton, «Open Communication», Business Horizons, September-October 1993, 64-69.