Билет №1.

Read the dialogue and fill in the gaps with own words.

You are a receptionist in the Global hotel. Help your guest to check in

Mr. Lucero: Good morning. I’d like to check in.

You : (Спросите сделан ли предварительный заказ)

Mr. Lucero: Yes? I did. I made a reservation by phone last night.

You : (Спросите как зовут клиента)

Mr. Lucero: Vincent Lucero from Milan.

You : (Попросите повторить имя по буквам)

Mr. Lucero: V-I-N-C-E-N-T L-U-C-E-R-O

You : (Попросите подождать минутку, проверьте журнал, подтвердите заказ – 1-местный номер с ванной. Спросите все ли верно)

Mr. Lucero: Perfectly correct.

You : (Спросите на сколько суток сделан заказ)

Mr. Lucero: At least until Monday.

Билет №2.

Translate the text from English into Russian:

Arcadia Plaza

The hotel is located close to the sea, in one of the most picturesque resort areas of Odessa. It is in a 15 minute car ride from the main city sights. The Arkadia Plaza offers 24 comfortable rooms: 6 singles, 12 doubles, 2 Junior Suites and 4 Suites with Jacuzzi are оffered. Rooms are fully equipped with direct-dial phone, internet access and interactive television, mini bar, individual air-conditioning and heated floor. Each room has a balcony. Guests are welcome to have a snack at Pool Bar of the hotel.

Билет №3.

Read the dialogue and fill in the gaps with own words.

You are a clerk in the Osteen Hotel. Help your client to solve the problem with his dinner.

You : (Поздоровайтесь, спросите чем можете служить)

Caller: This is the secretary of the Border Sailing Club. I'm phoning about our dinner on the twelfth of November: I want to discuss the seating arrangements.

You : (Попросите подождать минутку. Скажите клиенту, что ему нужно поговорить с мистером Cмитом (the assistant manager), который занимается всеми видами предварительных заказов (deal with all functional bookings) Спросите, как зовут клиента)

C.: Mr. Williams.

You : (Попросите не класть трубку, скажите что посмотрите есть ли поблизости мистер Смит, сообщите мистеру Смиту, что ему звонит мистер Вильямс, секретарь яхт-клуба, который хочет обсудить организацию мест на обеде 12 ноября).

Билет №4.

Translate the text from English into Russian:

Dnister Hotel Built in 1983, the Hotel Dnister is conveniently located in the center of Lviv next to the city's oldest park. It is just 6 km to the airport and 3 km to the railway station. There are 12 suites, junior suites, single and double rooms of the first class and semi-deluxe style. All rooms are equipped with private bathrooms, cable TV and direct dial telephones. Facilities include a beauty parlor, solarium, newsstand, currency exchange, guarded parking, secretarial services (translation and typing).

Билет №5.

Read the dialogue and fill in the gaps with own words.

You are a clerk in the Irwin Hotel. Help your client to reserve a room.

Customer: Can I reserve a room for the day after tomorrow, please?

You : (Спросите 1-местный или 2-местный номер)

Customer: Oh, er ... a twin room, please.

You : (Спросите с ванной номер или без)

Customer: Is there much difference in price?

You : (Объясните, что с ванной номер стоит 100 долларов, без – 80)

Customer: With bathroom then, please.

You : ( Повторите заказ, проверив его правильность. Спросите имя клиента)

Customer: Mr and Mrs McPherson.

You : (Спросите когда они приедут)

Customer: Quite late ... perhaps about half past ten.

You : (Скажите, что будете рады видеть их завтра)

Билет №6.

Translate the text from English into Russian:

Dostoevsky Hotel

Hotel Dostoevsky is centrally located at 19 Vladimirsky Prospect at Vladimirsky Passage, 200m south of Nevskty Prospekt. The Hotel Dostoevsky has outstanding location, memorable service, unique design, and, above all, true Russian hospitality. These cosy, comfortable and accommodating rooms await you, while cuisine from around the world beckons to you, and finally, enjoy the lights of the Church of Vladimirskaya Mother of God from the breathtaking views of the seventh-floor Panorama Lounge.

Билет №7.

Read the dialogue and fill in the gaps with own words.

You are an administrator in Victoria Hotel. You are talking with a client who wants to book a room by phone.

You : (Представьте ваш отель, поздоровайтесь. Спросите, чем можете

служить)

Caller: Yes, I'd like to book a room for next week.

You : (Уточните какой именно вид номера)

С.: Yes, I'd like to book a single room from the evening of the