- •Череповецкий государственный университет
- •Кафедра экономики
- •Современный бизнес
- •Contents
- •Введение
- •Unit 1. The effects of demand and supply on business
- •1.1. Markets
- •Test Questions
- •Case study ‘Understanding the Market’
- •1.2. The Operation of Markets
- •If social costs exceed social benefits, the decision to produce a good or service makes society worse off even if the producers make a profit.
- •If social costs are less than social benefits, the decision to produce a good or service will make society better off. Test Questions
- •Case study ‘Record Industry’
- •1.3. The Effects of Government Policy on Markets
- •Indirect taxes
- •Test Questions
- •Unit 2. The competitiveness of a firm
- •2.1. The Performance of an Industry
- •International Trade
- •International comparisons
- •2.2. Government Action to Improve Competitiveness
- •2.3. Government Action and International Trade
- •2.4. Business Competitive Strategies
- •Test questions
- •Case Study
- •Unit 3. Business Organisations
- •3.1. Types of Business Organization
- •3.2. Organizational Structures
- •3.3. Factors Influencing the Organisational Structure
- •Internal factors
- •Test Questions
- •Case Study ‘Business Organisation & Structure’
- •Unit 4. Administrative systems
- •4.1. The Purpose of Administrative System
- •4.2. Administration Functions in Business
- •4.3. Evaluating Administrative Systems
- •4.4. Information Technology in Administration
- •Test Questions
- •Case Study ‘Satellite Supplies’
- •Unit 5. Communications Systems
- •5.1. Why Do Businesses Need Communications System?
- •5.2. The Objectives of Communication
- •5.3. Verbal Communication
- •Internal communications
- •5.5. Evaluating Communication Systems in Business
- •Test Questions
- •Case Study ‘Can You Communicate?’
- •Unit 6. Information Processing
- •6.1. The Purposes of Information Processing
- •6.2. Types of Information Processing Systems
- •Information Technology: positive and negative effects
- •6.3. Evaluating Information Processing Systems
- •Test Questions
- •Case Study “Information Technologies in Business”
- •Unit 7. The principles and functions of marketing
- •7.1. What is Marketing?
- •7.2. The Objectives of Marketing
- •7.3. Implementing the Marketing Mix
- •Test Questions
- •Unit 8. Market Research
- •8.1. What is Market Research?
- •8.2. Sources of Marketing Information
- •Information requirements
- •Internal sources
- •8.3. Primary Research
- •8.4. Market Changes
- •Information on sales
- •Test Questions
- •Case Study ‘Sun Rush’
- •4M Brits shrug off gloom in sun rush
- •Unit 9. Marketing Communications
- •9.1. Targeting an Audience
- •9.2. How to Reach a Target Audience
- •9.3. Product Performance
- •9.4. Guidelines and Controls on Marketing Communications
- •Test Questions
- •Case Study ‘Marketing Communication’
- •Unit 10. Customer Service and Sales Methods
- •10.1. ‘The Customer Is Always Right’
- •10.2. Placing the Product – Distribution
- •Indirect distribution via intermediaries
- •10.3. Closing the Sale
- •Test Questions
- •Case Study ‘Company Handbook’
- •Unit 11. Production
- •11.1. What is Production?
- •11.2. Just in Time Production and Total Quality Management
- •11.3. Improving the Productivity of Labour
- •11.4. Health and Safety at Work
- •11.5. Reducing Pollution from Production
- •In the working environment
- •In the natural environment
- •Test Questions
- •Case Study ‘Production and Productivity Consulting’
- •11.6. The Costs of Production
- •Identifying business costs
- •Indirect costs
- •Insurance
- •Variable costs
- •Test Questions
- •Case study ‘Waterhouse Waffles’
- •Unit 12. Pricing decisions and strategies
- •12.1. The Pricing Decision
- •12.2. Cost-Based Pricing
- •12.3. Market-Based Pricing
- •12.4. Competition-Based Pricing
- •12.5. Problems with Demand- and Competition-Based Pricing
- •Test Questions
- •Case Study ‘What Price Promotion?’
- •Unit 13. Monitoring business performance
- •13.1. Accounting for Business Control
- •13.2. Budgetary Control
- •Variance analysis
- •13.3. Ratio analysis
- •Test Questions
- •Case Study ‘Business Performance’
- •Unit 14. Preparing a business plan
- •14.1. What Is a Business Plan?
- •14.2. The Purposes of a Business Plan
- •14.3. Legal and Insurance Implications
- •Insurance
- •14.4. Business Resources
- •14.5. Potential Support for a Business Plan
- •Some review questions
- •Unit 15. Producing a Business Plan
- •15.1. Business Objectives and Timescales
- •15.2. The Marketing Plan
- •15.3. The Production Plan
- •15.4. The Financial Plan
- •15.5. Conclusion
- •Some Review Questions
- •Case Study ‘Business Plan’
Test Questions
1. |
The product life-cycle is an essential part of: |
A. |
After-sales service |
B. |
Planning future marketing activities |
C. |
Knowing when the firm will have to shut down |
D. |
Planning how long the product will last before it wears out |
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2. |
Which of the following can be used as a means of extending a product life-cycle? |
A. |
Marketing to existing market segments |
B. |
Retaining the existing packaging and advertising |
C. |
Altering packaging and advertising |
D. |
Maintaining present pricing policies |
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3. |
The Advertising Standards Authority: |
A. |
Regulates advertising on commercial television |
B. |
Is run by government |
C. |
Ensures adverts are honest and truthful |
D. |
Does not deal directly with consumer complaints |
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4. |
Maturity in a product life-cycle is characterised by: |
A. |
Steadily growing sales |
B. |
Steadily falling sales |
C. |
Fierce advertising with competitors |
D. |
High and stable sales |
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5. |
Direct marketing methods used by a producer will include: |
A. |
Selling direct to retailers |
B. |
Placing mail order adverts in magazines |
C. |
Using persuasive TV advertising |
D. |
Employing agents to sell products direct to consumers |
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6. |
Which advertising media will best suit producers aiming their products at niche markets? |
A. |
Specialist magazines |
B. |
Sky Movie Channel |
C. |
The Daily Mirror newspaper |
D. |
Posters near to point of sale |
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Questions 7 – 9 share the following answer options: |
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To help in sales forecasting, consumers can be segmented using the following methods: |
A. |
Age |
B. |
Lifestyle |
C. |
Social class |
D. |
Geographical region |
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Which method would be most useful in the following situations? |
7. |
When it is considered necessary to group customers according to their values and attitudes |
8. |
When the types of occupations people have is important |
9. |
When a product is to be targeted at young people |
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10. |
Which of the following methods would you use to promote the launch of a new product to a mass audience? |
A. |
Sales leaflets |
B. |
Placing an advert in a popular daily newspaper |
C. |
A TV advert |
D. |
Direct mail |
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Questions 11 – 13 share the following answer options: |
A. |
Lobbying members of parliament |
B. |
Adverts in local newspapers |
C. |
Competitions requiring collection of 5 proofs of product purchase |
D. |
Sponsoring a school festival |
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Which of the above methods would you recommend to the following organisations? |
11. |
A firm wishing to improve community relations |
12. |
Animal rights campaigners wanting an end to blood sports |
13. |
A firm wanting to create product loyalty |
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14. |
Answer the following questions:
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15. |
Answer the following questions:
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16. |
A local pressure group wants to mount a campaign against the building of a local by-pass through nearby open land. Advise them on cost-effective promotional methods they might use in their campaign. |