Related industry

Hospitality.

People in the hospitality industry provide food, drink and accommodation for customers. They work in a range of settings such as:

• restaurants, cafés, grills and bistros

• clubs, bars and pubs

• resorts, lodges, hotels, motels and hostels

• kitchens and dining rooms of public institutions and private companies.

Vocabulary Focus

Сhambermaid	горничная
Travel agent	агент бюро путешествий
Bar person	бармен
Barman/ barmaid	бармен/ бармен женщина
Customer	клиент
Flexible working hours	гибкий рабочий график
Appointment	установленная встреча
Employment agency	агентство по трудоустройству
Receptionist	секретарь в приемной
Counselor	консультант (служащий агентства, который дает советы и рекомендации)
Resume	резюме
Occupation, business, trade, profession	занятие; род занятий, профессия
Position	положение, должность
Job, work, employment	работа
Job qualification	профессиональные качества
To employ	представлять работу, нанимать
Responsibility	обязанность, ответственность
Salary	заработная плата
Bonus	премия
To apply	обращаться
Reference	отзыв, рекомендация
Skill	умение, квалификация, искусство, мастерство
Qualified	квалифицированный, опытный
Staff, personnel	штат, сотрудников

Speaking

Reconstruct the following situation into a dialogue:

• You work for the World Tourism Organization in London. You are giving an interview to a correspondent. The interview is devoted to tourism jobs.

Creative task

Creative writing: Explain why you are going to choose a career in tourism:

• What do you consider to be the special aptitudes that qualify you for this career?

• Can you see your “career ladder” already now? How do you see it?

• How do you plan to achieve success and to make career? Do you have the “success plan”?

• What are the extra knowledge, skills, education you think you need to acquire to make a successful career?

Unit 5. Travel Agency

Group Discussion

Discuss the following issues:

1. What is travel agency?

2. Is prior experience in tourism necessary before starting an independent travel agency? Why?

3. What are the factors necessary for the success of a travel agency?

4. How are travel agents paid?

5. Is the initial cost of setting up a travel agency high or low?

Reading

A travel agency is a retail business, that sells travel related products and services to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists, most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.