3.4. Useful Language

Извинения и сожаления — Apologies and regrets

We regret being unable to ... Сожалеем, что. мы не можем ...

Unfortunately we cannot... К сожалению, мы не можем ...

Please accept our apologies for ... Просим принять наши извинения за ...

We express our apology that... Извините нас за ...

We offer (make) our apologies ... Мы приносим свои извинения ...

Благодарность — Gratitude

We would be very much obliged... Мы были бы весьма признательны ...

We shall be grateful to you ... Мы будем Вам благодарны ...

We shall appreciate it if... Мы будем Вам признательны, если ...

Просьба — Request

Please, let us know ... Просим Вас сообщить нам ...

We would ask (request) you to ... Мы просили бы Вас ...

We'd be obliged if ... Мы были бы обязаны, если бы ...

We'd be glad to have your latest catalogue. Мы были бы рады получить Ваш последний ка­талог.

Kindly inform us of the position of the order. Просим Вас известить нас о ходе выполнения заказа.

Подтверждение — Confirmation

We confirm our consent to these alterations. Подтверждаем свое согласие с данными измене­ниями.

Please acknowledge the receipt of our Invoice. Просим Вас подтвердить получение нашего счета-фактуры

Заключительные фразы и обороты – Closing phrases

We look forward to trading with you to the mutual benefit of our companies.

С нетерпением ожидаем развития торговли с Вами к взаимной выгоде обеих сторон. We hope to establish fruitful business relations with your company.

Надеемся установить с Вашей фирмой полезные деловые отношения.

We look forward to hearing from you soon.

С нетерпением ждем Вашего ответа в ближайшем будущем.

Your prompt (early) reply will (would) be appreciated.

Мы будем Вам благодарны за скорый ответ.

ASSIGNMENTS

1. Read the words. Make two columns of synonyms (informal style – formal style)

Big, satisfactory, to thank, to improve, to give, substantial, to dispatch, a buy, to be grateful, so-so, to obtain, correspondence, proposal, incorrect, to send, to inform, to get, to supply, to show, a purchase, to tell, to indicate, wrong, to get better, to be obliged to smb., to get worse, to owe, letters, idea, to decline.

2. Rewrite the sentences in formal business style.

1) We want you to give us your answer immediately.

2) We’ve got none of the items in stock.

3) Please don’t change the supplier.

4) We can’t tell you about delivery because we don’t know.

5) Your cheque is wrong.

6) We have been waiting too long for payment.

7) Your order will be late.

8) You still owe us $ 1000.

3. The following are “7 Steps of Planning a Letter”. Some of the key words are scrambled. Unscramble them.

1. Write down your ami 1.______: what is the purpose of the letter?

2. aemslsbe 2._________all the relevant information and documents: copies of previous corre­spondence, reports, figures, etc.

3. ngaearr 3._________the points in order of importance. Decide which points are irrelevant and can be left out. Make rough notes.

4. Write an inolute 4._________in note form. Check it through considering these questions:

О Have you left any important points out?

О Can the order of presentation be made clearer?

О Have you included anything that is not relevant?

5. Write a first artdf 5._________, leaving plenty of space for changes and revisions.

6. evrsei 6._________your first draft by considering these questions:

О Information: does it cover all essential points? Is the information relevant, correct and

ecopletm 7.______?

О English: are the Grammar, spelling and punctuation correct?

О Style: does it look attractive? Does it sound natural and sincere? Is it clear, concise and cusorteou 8._______? Will it give the reader the right impression? Is it kind of letter you would like to receive yourself?

7. Write, type, word-process or dictate your final vinoers 9._________.