13. Puzzle out the crossword:

We have long been 1) … that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when 2) … others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our 3) … mistakes and regrets are due to our reactions at those times when our emotions get the better of us. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but 4) … necessary for us to make good decisions, take action to solve problems, cope with change, and succeed.

These are the four emotional skills around which The Emotionally Intelligent Manager is 5) … :

1. Read People: Identifying Emotions. Emotions contain data. They are signals to us about important events going on in our world, whether it’s our internal world, social world, or the 6) … environment. We must accurately identify emotions in others and be able to convey and express emotions accurately to others in order to communicate effectively.

2. Get in the Mood: Using Emotions. How we feel influences how we think and what we think about. Emotions direct our attention to important events; they ready us for a certain action, and they help guide our thought processes as we solve problems.

3. Predict the Emotional Future: Understanding Emotions. Emotions are not random events. They have 7) … causes; they change according to a set of rules, and they can be 8) … . Knowledge of emotions is reflected by our emotion vocabulary and our ability to conduct emotional what-if analyses.

4. Do It with Feeling: Managing Emotions. Because emotions contain information and influence thinking, we need to incorporate emotions intelligently into our reasoning, problem 9) … , judging, and behaving. This requires us to stay open to emotions, whether they are welcome or not, and to choose strategies that include the wisdom of our feelings.

Each ability can be 10) … from the others, but at the same time, each builds on the others. Although we can measure, learn, and develop each skill on its own, the interrelationships among the skills, as depicted in Figure I.1, allow us to employ them in an integrated way to solve important problems.

TEACH

MANAGE

BIG

ABSOLUTE

BUILD

NATURE

UNDERLIE

UNDERSTAND

SOLVE

ISOLATE

definition, n

определение

management, n

управление, руководство, менеджмент

science, n

наука

application, n

применение

area, n

область

require, v

требовать

skill, n

мастерство, умение

particular, adj

особый, специфический, конкретный

owner, n

владелец

sole, adj

единоличный

proprietorship, n

собственность

level, n

уровень

achieve, v

достигать

goal, n

(конечная) цель

resource, n

ресурс

primary, adj

оптимальный, основной

financial, adj

финансовый

human, adj

человеческий

physical, adj

физический

equipment, n

оборудование

assembly line

конвейер

house, v

размещать, вмещать

employ, n

нанимать

employment, n

занятость, род занятий

employee, n

рабочий

employer, n

работодатель

assets, n pl

активы

content, adj

довольный, удовлетворенный

incentive, n

стимул, мотивация

average, adj

средний

pay, n

зарплата

flexible, adj

гибкий

recreation, n

отдых

recreational facilities

места отдыха и развлечений

paid vacation

оплачиваемый отдых

offer, v

предлагать

fund, n

фонд, денежные средства

meet obligations

выполнять обязательства

grocery store

продовольственный магазин

customer, n

постоянный покупатель, клиент

wholesaler, n

оптовик

borrow, v

занимать

lend, v

давать взаймы

tuition, n

оплата за обучение

income, n

доход

endowment, n

пожертвование, благотворительный взнос

grant, n

субсидия

utility, n

предприятие коммунального обслуживания

bill, n

счет

insurance premium

страховая премия

salary, n

заработная плата

transaction, n

финансовая операция

involve, v

быть связанным

ignore, v

игнорировать

external, adj

внешний

environment, n

окружающая среда

consumer market

потребительский рынок

rapid, adj

быстрый

survive, v

выживать

competitor, n

конкурент

competition, n

конкуренция

goods, n pl

товары

service, n

услуга

utilization, n

использование

mean, v

означать

achievement, n

достижение

manpower, n

людские ресурсы

reduce, v

сокращать

life, n

срок службы

quality, n

качество

scarce resources

дефицитные ресурсы

cause damage

наносить вред

improve, v

улучшать