- •1. Hospitality in tourism industry. A brief History of the Hotel Industry.
- •3. Hotel Industry: Domestic and Foreign Experience.
- •5. Different types of accommodation in the hospitality industry.
- •Intercontinental, and Crown Plaza have merged to form Six continents hotels Chain; Marriot
- •Italy around 1425 and spread to all of western Europe over the next 200 years, with the French,
- •Instance, read e-mail and check the Espoo transport timetables.
- •Values, but the crucial second step is finding people committed to those principles. As a paper
- •In developing employee skill sets by sending people to conferences and continuing education
- •13. The basic and additional services of hotels and their features
- •Valet Captain
- •17. Hotel Services. Form of address. Greetings
- •18. Service Guest Cycle at a Hotel. Arrival, registration, accommodation, departure
- •1. Organization Chart:
- •19. Key indicators and calculations in hotels.
- •21. Basic calculations at guest services in hotels
- •22. Departments in a Hotel. Short description. Working Conditions
- •Information department.
- •Inside and outdoor catering.
- •25. Catering and restaurant service in hotels.
- •26. Room service and banquet service
- •30. Innovation strategies in hotel business: computer systems, gds.
- •31.Topic “The most common terms and abbreviation in the Global Hospitality”
- •34. Topic. “One of the Amazing (Unusual) Hotels in the World”
- •36. Topic “Types of Hotels in Kazakhstan”
- •37. Topic “One of the 3-star Hotels in Kazakhstan”. Akb.Aizhan
- •Informational bank on hotel business (laws, books, standards, forms etc.);
- •45. Topic “Hotel Facilities. Cleaning of Rooms”.
- •In liaison with Management, completed the induction of all the newly appointed household staff.
- •48. Topic “Positive and Negative Aspects of Hotel Manager”.
- •53. Topic “Form of Address to Guests and Greetings”
- •56. Topic “Food and Beverage Service in the Hotel”
- •Inside and outdoor catering.
- •59. Topic “Service in the Hotel. Thematic Restaurant”.
- •60. Topic “Life-support Systems of Hotel”
Valet Captain
Executive Housekeeper
Housekeeping Manager
Floor Supervisor
Laundry Supervisor
Public Area/Custodial Supervisor
Director of Sales & Marketing
Senior Sales Manager
Sales Manager
Senior Marketing Manager
Marketing Manager
Public Relations Manager
Revenue Manager
Reservations Supervisor
Director of Food & Beverage
Restaurant Manager
Restaurant Supervisor
Executive Chef
Room Service Manager
Room Service Captain
Bar Manager
Director of Events and Catering
Convention Services Manager
Event Manager
Catering Manager
Banquets Captain
Director of Finance
Finance Manager
Chief Engineer
Engineering Manager
Director of Human Resources
Human Resources Manager
Recruiting Manager
Director of Security
Shift Supervisor
Information Technology Manager
15. Careers in the Hotel Business.
Work Shift:
The Front Office Manager shall schedule his/her employees according to seasonality, business volume, and
available staff in hand
The most commonly used scheduling is the Traditional Scheduling, which assumes that every employee shall
work 40 Hours per Week. Moreover, the hotel shall ensure 3 shifts per day, each of which lasts for 8 hours. A
possible example to traditional scheduling is shown below:
_ Day Shift _ 7 a.m. - 3 p.m.
_ Evening Shift _ 3 p.m. - 11 p.m.
_ Night Shift _ 11 p.m. - 7 a.m.
Sometimes, due to non-availability of staff, seasonality, and volume business, the Front Office manager might be
forced to adopt an Alternative Scheduling, which might be arranged under the following patterns:
g) Flexible Work Hours or Flextime: This kind of alternative scheduling entitles that
employees might start work, for example, one hour earlier, just to leave again one hour
earlier.
h) Compressed Work Schedule: Employees, instead of working 5 days per week, 8 hours per
day, might work 4 days per week, 10 hours per day. Therefore, compressed work-scheduling
means working all the 40 hours per week in less than the standard 5 days per week.
i) Job Sharing: This kind of scheduling entitles that two or more part-timers occupy the job of
one full timer.
Front Office managers shall carefully schedule their employees in order to minimize conflicts
that arise between hotel and employee needs. In big hotels operating under fully automated
systems, some scheduling software package programs might be installed as to aid and help
managers in effective scheduling.
16.The most useful definitions for Hotel Business
A commercial establishment providing lodging, meals, and other guest services. In general, to be called a hotel, an establishment must have a minimum of six lettingbedrooms, at least three of which must have attached(ensuite) private bathroom facilities. Although hotels areclassified into 'Star' categories (1-Star to 5-Star), there is no standard method of assigning these ratings, andcompliance with customary requirements is voluntary. A US hotel with a certain rating, for example, is may look very different from a European or Asian hotel with the samerating, and would provide a different level of amenities,range of facilities, and quality of service. Whereas hotelchains assure uniform standards throughout, non-chain hotels (even within the same country) may not agree on the same standards. In Germany, for example, only about 30 percent of the hotels choose to comply with theprovisions of the rules established by the German Hotels & Restaurants association. Although both WTO and ISO have been trying to persuade hotels to agree on some minimum requirements as world-wide norms, the entire membershipof the Paris-based International Hotel & Restaurant (IH&RA)opposes any such move. According to IH&RA, to harmonize hotel classification based on a single grading (which is uniform across national boundaries) would be an undesirable and impossible task