- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
УЭ – 2
Customer Service level
I. Vocabulary Work
1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
airfreight ['εəfreıt] n |
– |
воздушные грузоперевозки |
assortment [ə'sɔ:tmənt] n |
– |
ассортимент; сортировка |
to assume [ə'sju:m] v |
– |
предполагать; допускать; допускать на себя |
brand [brænd] n |
– |
фабричная марка |
channel of distribution |
– |
порядок / способ / система распределения |
crucial ['kru:∫l] adj |
– |
решающий, критический |
customer ['kΛstəmə] n |
– |
заказчик, покупатель, клиент |
customer service level |
– |
уровень обслуживания (качество обслуживания потребителей) |
to deliver [dı'lıvə] v |
– |
доставлять |
dependable [dı'pendəbl] adj |
– |
заслуживающий доверия |
to ensure [ın'∫ɔ:] v |
– |
обеспечивать, гарантировать |
to estimate ['estımeıt] v |
– |
оценивать |
extras ['ekstrəz] n |
– |
дополнительные товары, дополнительное оборудование |
extra costs |
– |
дополнительная стоимость; дополнительные издержки (затраты, расходы) |
goods [gudz] n |
– |
товары, изделия |
grocer ['grəusə] n |
– |
торговец продуктов питания |
to highlight ['haılaıt] v |
– |
выдвигать на первый план; придавать большое значение |
inventory ['ınvəntərı] n |
– |
инвентарь; товары, внесённые в инвентарь |
merchandise ['mə:t∫əndaız] n |
– |
товары |
perspective [pə'spektıv] n |
– |
перспектива; виды на будущее |
to provide [prə'vaıd] v |
– |
снабжать, обеспечивать |
rough handling |
– |
небрежное обращение |
sales [seılz] n |
– |
объём продаж, объём сбыта, товарооборот |
savings ['seıvıŋs] n |
– |
сбережения |
to store [stɔ:] v |
– |
снабжать, наполнять, запасать; хранить на складе; вмещать |
target ['ta:gıt] n |
– |
цель, мишень; задание; контрольная цифра |
timely ['taımlı] adj |
– |
своевременный |
trade-off ['treıdof] n |
– |
компромисс, взаимные уступки |
ultimately ['Λltımətlı] adv |
– |
в конечном счёте, в конце концов |
warehouse ['weəhaus] n |
– |
товарный склад; пакгауз; большой магазин |
2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
1. |
hand pallet-truck |
□ |
2. |
tote bin |
□ |
3. |
fork-lift truck (CB truck) |
□ |
4. |
roll-cage pallet |
□ |
5. |
(Euro pallet or UK) pallet |
□ |
6. |
trolley |
□ |