- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Paper quality
Business notepaper should be of good quality. Paper suitable for letters is often described as ‘Bond’ or ‘Script’ and is classified according to its weight in grams per square metre – usually shown as g/m2, or simply as grams. A weight of 70-90 g/m2 is suitable for most purposes, but if you are using a computer printer make sure that you select paper of a weight and texture that your printer can cope with. Similarly, it does not give a good impression if your business communication is printed on photo copier-weight paper, which is a cheap alternative that does not absorb printer ink well – especially noticeable when using colour and images.
Paper size
Paper of A4 size (210mm x 297mm) is most commonly used in business these days, in Britain and most of Europe. A4 allows adequate space for most letters and is best suited to standard envelope sizes, and most computer software assumes this is the size you want to use: templates for memos, faxes and letters are invariably based on A4 paper. A small stock of A5 paper (half the size of A4) is useful, particularly if you regularly send notes that are short and to the point.
Headed notepaper
Nearly all businesses, and many private individuals, have a printed letterheading on their paper. Like all other parts of the letter, the heading should present a suitable image, and give all the necessary relevant information. Most word-processing and desktop-publishing software these days contains a graphics or WordArt library from which you can import images or fancy text into your document to make up your own letterhead. On letterheads, all businesses should for obvious reasons include the business name and address and telephone number plus the fax number and e-mail address if you have them. Depending on the legal status of your business it may be necessary also to include other information – for example, a private limited company (Ltd) must show its registration number, registered office address and the names of its directors on its letterheaded paper, and if registered for VAT, the VAT registration number must also be shown. You should always check the precise requirements with your accountant and, if necessary, solicitor. In some cases it may also be useful to include a brief description of the business somewhere on the letterheading if it is not apparent from the company name, for example, R Johnson & Sons is not very informative; R Johnson & Sons (Builders) is much more helpful.
Here is an example of a heading that might be used by a British company:
Figure 1
Continuation sheets
Don’t forget when ordering or designing headed notepaper that you will almost certainly need some continuation sheets – plain sheets of paper in a matching weight and colour – on which you can continue your letter should it run to more than one page. Some people use a lighter weight paper for continuation sheets but having equal weight paper gives an impression of quality and attention to detail.
LAYOUT
Having given some thought to the type and size of paper, the next (and equally important) aspect of letter-writing to consider is the setting out of your letter.
Although there is no one correct way to structure or lay out a business communication, it is important to develop an attractive and consistent style, and one that your reader finds easy to read and understand.