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  1. Imagine a system failure…

  • Server failure

  • Disk System failure

  • Hacker break-in

  • Denial of Service attack

  • Extended power failure

  • Snow storm

  • Spyware

  • Malevolent virus or worm

  • Earthquake, tornado

  • Employee error or revenge

  • How will this affect each business?

  1. First Step: Business Impact Analysis

  • Which business processes are of strategic importance?

  • What disasters could occur?

  • What impact would they have on the organization financially? Legally? On human life? On reputation?

  • What is the required recovery time period?

  • Answers obtained via questionnaire, interviews, or meeting with key users of IT

  1. Event Damage Classification

Negligible: No significant cost or damage

Minor: A non-negligible event with no material or financial impact on the business

Major: Impacts one or more departments and may impact outside clients

Crisis: Has a major material or financial impact on the business

Minor, Major, & Crisis events should be documented and tracked to repair

Prediction of major event!!

  1. Definitions

Business Continuity: Offer critical services in event of disruption

Disaster Recovery: Survive interruption to computer information systems

Alternate Process Mode: Service offered by backup system

Disaster Recovery Plan (DRP): How to transition to Alternate Process Mode

Restoration Plan: How to return to regular system mode

  1. Classification of Services

Critical $$$$: Cannot be performed manually. Tolerance to interruption is very low

Vital $$: Can be performed manually for very short time

Sensitive $: Can be performed manually for a period of time, but may cost more in staff

Nonsensitive ¢: Can be performed manually for an extended period of time with little additional cost and minimal recovery effort

  1. Alternative Recovery Strategies

Hot Site: Fully configured, ready to operate within hours

Warm Site: Ready to operate within days: no or low power main computer. Does contain disks, network, peripherals.

Cold Site: Ready to operate within weeks. Contains electrical wiring, air conditioning, flooring

Duplicate or Redundant Info. Processing Facility: Standby hot site within the organization

Reciprocal Agreement with another organization or division

Mobile Site: Fully- or partially-configured trailer comes to your site, with microwave or satellite communications

Cloud Computing models

  • SaaS – Software as a Service, it provides cloud-based applications through web browser

  • PaaS – Platform as a Service, user can develop applications by using cloud-based tools and infrastructure

  • IaaS – Infrastructure as a Service, it provides cloud-based processing, storage, network and other fundamental computing resources

  • ASP – Application Service Provider, provides applications on a dedicated server

  • END

  1. Business Continuity Process

  • Perform Business Impact Analysis

  • Prioritize services to support critical business processes

  • Determine alternate processing modes for critical and vital services

  • Develop the Disaster Recovery plan for IS systems recovery

  • Develop BCP for business operations recovery and continuation

  • Test the plans

  • Maintain plans

Criticality Classification

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