Forster N. - Maximum performance (2005)(en)

580 MAXIMUM PERFORMANCE

de Geus, Arie 370, 379, 381, 383, 386, 392–3 de Mistral, George 364

de-motivation 162, 197

Death2Spam 78 DEC 375 Decca 37

Defence Academy, England 16 Del Gigante, Michael 190 delegating 78–9

Deloitte Touche Tohmatsu 49, 255–6 Democrat Party, US 226, 499, 500 demotivation 181–2, 187, 192–3 Dench, Dame Judi 140

dependency 282, 289 DePree, Max 25 designer drugs 467 destructive conflict 292–3 development 176, 194

Development Dimensions International 176 Diageo 49

diet, to combat stress 82–3 Dilbert cartoons 203 Diocletian 161 discontinuous change 386

discrimination 179, 227–31, 264–5, 269–70 Disney 30, 313, 322

‘displacement of concepts’ 365 distress 60, 65

Diver, Stuart 89 diversity

in employment 231, 235 in teams 212

DNA Protection Service, US 466 domestic

leaders 206, 207 robots 476

Don’t Sweat the Small Stuff 70 Donofrio, Nick 398 Doonsbury cartoon 233 dotcom companies

boom 449 collapse 444–8, 492

double-loop learning 318–19 Dow Chemicals 114–15

Dow Jones Index 299, 494–5, 509 Drake International 193–4 ‘dreaming sessions’ 377

Drucker, Peter 16, 23, 42, 361–2, 397, 401, 424, 429

drug cartels 490–91 du Pont 489 Duchovny, David 170 Duell, Charles 36 Dumas, Roland 499 Dupont 470 Dutroux, Mark 500 dynasties 10–11

dysfunctional cultures 162

Dyson 383, 441–2

Dyson, Brian 86

e-business 441 e-companies 437

collapse of 444–8 second wave of 462–3

e-mail 77–8 East Asia

corporate corruption 498, 524–6, 527 financial meltdown 299

East Asian Economic Review 523 Eastwood, Jenni 191

Ebbers, Bernie 31, 493 economic

booms/slumps 444–5 growth 525

performance, drivers of 399 ecotech companies 455

Edison, Thomas 299, 348, 359, 361, 364, 372, 376

EDS 449

education 11, 176, 234–5, 352 educators 382

Edwards, Ben 113–14 effort-performance expectancy 173 Egon Zehnder International 550 Einstein, Albert 7–8, 36, 76, 83–4, 463 Eisenhower, Dwight D. 183, 286 ‘Electronic Sales Partner’ 416

Electronics magazine 435 Elf Aquitaine 499

Eli Lilly 553 Elix, Doug 453 emotional

connections 133 displays 155

emotional intelligence (EI) 11–12, 548–50 emotionally intelligent computers 468 emotions 103–4

control of 98–9

employee attitude surveys 110–11 employee motivation 192–9

complex nature of 160–64 content theories 164–73

and financial rewards 183–92 process theories 173–83

employees behaviour 503 compensation 63 control 459 diversity 231

as drivers of organizational change 301 education and development 176, 194 emotional impact of leaders 12 feedback 105–10

international experience 157, 228 isolation 458

582 MAXIMUM PERFORMANCE

researching audiences 128–30 structuring presentations 130–32 visual aids 137–9

formal communication strategies 115 Fortune magazine

articles 503

awards 27, 49, 191, 227, 330, 339, 390 surveys 175, 204, 269–70, 299, 348, 349, 510,

554–5

Forum Corporation 116

Fosbury, Malcolm 448 Fosters 449

Franklin, Benjamin 185 Freud, Sigmund 369 Friedman, Milton 530–31 Froggy Group 497 front-line operations 439–40 Fry, Art 365

FTSE 495

Fuji Spinnin 443 Fukuyama, Francis 482–3 ‘functional fixedness’ 358

Future Shock 480

Gaius Petronius 298

Galbraith, John 397

Galvin, Robert 520

‘Game Changer; process 375

Gandhi, Mahatma 10, 23, 118, 124, 327 Gap 525

Gartner 419–20, 448–9, 457, 462 gastrobots 442

Gattaca 465, 466 Gates, Bill 20, 138, 350

Gavin McCleod Concrete Pumping 191 GE Capital 377

gender

discrimination/equality 229–33 and sexuality 244

stereotypes 235–60 gender-balanced groups 259 gender-neutral terms 271–2

General Electric 30, 202, 299, 313, 369, 440 General Electric Management Institute 15–16 general expectancy (GE) theory 173–6 General Motors 202, 416, 441, 488, 489, 551 Generation MM companies 455

Generation T 192, 399, 544 Generation X 192, 260, 271, 544 Generation X, Y and T companies 455 Generation Y 192, 260, 271, 399, 544 ‘generative learning’ 382

generic qualities 272 genetic

differences 245

engineering 442, 465, 466–7, 477 inheritance 7–10

genetically modified foods 476

Genobyte 468 Geoghan, John 501 George, William 51–2 Gere, Richard 141

Germany, change management 300–301 Gerstner, Leo 324, 436

Gibson, William 436

Giga Information 77–8

Giraudoux, Jean 141

Glanvill, Joseph 464 glass ceilings 227–8 Glaxo-SmithKline 467

Global Crossing 31, 232, 299, 494

global knowledge economy 397–8, 400–401 Global Positioning System satellites 480 globalization, effects of 345, 543–5 goal-setting 17, 177–8

Gohn, Carlos 292 Goizueta, Robert 54 Goleman, Daniel 11–12

Good to Great 30–31, 230

‘Good to Great’ companies 203–4, 305 Goode, Charles 529–30

Goodman Fiedler 449 Goodyear, Chuck 115–16 Google 49, 168–9, 376 Gorbachov, Mikhail 126 Gore, Al 437

Goretex 387 Gorky, Maxim 160 Gosper, Kevin 497 Gossens, John 112 Goutard, Noel 114

government legislation corporate corruption 510–11 new technologies 453

Graduate School of Management, Western Australia 43–4

Grasso, Dick 495 Greenspan, Alan 230–31, 529 Gretsky, Wayne 351

Grey, Francis 509 ‘Groupthink’ 206–7

Grove, Andy 24, 113, 124, 291, 361, 436 guardedness 290

Gulf War 250, 299 gun technology 372

Gunningham, Charlie 72–4 ‘gut-feelings’ 360–61 Gutenberg Press 362–3

habitual behaviours 318–19 Haddock, Patricia 272 Hague, William 33

Haigh, Gideon 321

Hain, Kenneth 50

Haliburton 496 Hamas 251

Hamel, Gary 367, 375, 376–7 Hamilton, Neil 191

handouts for presentations 136 Handy, Charles 126, 165, 365, 458 ‘Hardy Personalities’ 69–70 Harken Oil 496

Harley Davidson 189, 303, 387–93 Harley, Bill 387–8

Hart–Rudman Commission (2000) 385

Harvard University 17, 303, 325, 468 Harvey, Jerry 207

Hawking, Stephen 360, 471 Hawthorne Studies 204 Hay Group 339

‘Head-Heart-Hip’ technique 134 health 266

Health and Wellness (HW) programmes 88, 551–5 Heath, Ted 32

hedonism 161, 180 Helsinki Exchange 299 Herman Miller 113

Herzberg’s Two Factor theory 165, 167, 170 Herzberg, Frederick 160

Heseltine, Michael 33

Hewlett-Packard (HP) change management 303

communication 120–22, 376, 416 culture 115, 313, 322, 522

people management 26, 30, 189, 202, 369 selection processes 175, 226, 269

Hewlett, Bill 24, 54, 120–22, 124 hierarchical power relationships 292 high-achievers 169

high-performers 206, 210–11 high-performing companies 30

high-tech organizational environments 453, 460–61 high-trust organizations 458

higher order needs 165, 169 Highfield, Bruce 193

HIH 206, 232, 300, 497, 527–8 Hitler, Adolf 23, 29, 488 Hockeyroos 208

Hoffman La Roche 415 Holland, Jean 257 home

shopping 441 working 457–9

Home Information Systems (HIS) 476–7 home-grown leaders 30–31

honesty 45

hormonal changes in women 246–7 hostility 100

How to Rule the World: A Handbook for the Aspiring Dictator 288

How to Win Friends and Influence People 197 Huizinga, Johan 369

human

contact 458–9

INDEX 583

intelligence, forms of 9–10 nature 286

needs 165–6 human–computer interactions 470 human–machine entities 478

human/artilect boundaries, blurring of 473 humanity, potential impact of new technologies

463–79

humour, importance of 46–51, 75, 265–6, 369–71 hunters, men as 245–6

Husqvarna 442 Hutchinson, Ron 389 Huxley, Aldous 467 Huxley, Thomas 135

hybrid leadership styles 258–60, 270–71, 272 hygiene factors 165 hyperstress/hypostress 60

Iacocca, Lee 122–3, 124, 173, 308

IBM 23, 30, 31, 375, 398, 399–400, 474, 488–9 Ibuka, Masura 372

Icon Recruitment 174 IDC 77

ideas, cross-fertilization of 376 ‘ideas-factories’ 349, 375

‘idle time’ 97–8

imagery 119, 133, 139, 382, 384 impartiality 290

implicit

knowledge 410, 412 leadership theory 21–2

In Search of Excellence 322 in-groups 22–3, 33, 207, 212

in-house leadership development courses 15–16 Incentive magazine 50

incentives, non-financial 189–92 ‘inclusive organizations’ 268 incremental

adjustments in organizations 267–8 changes 303, 325

learning 366 incubation 359

Indian National Assembly 266 Indonesia, corruption in 524, 527 industrial

revolution 430 theology 348

Industrial Light and Magic 119, 313 Industrial Society, UK 370 industrialized countries

leadership styles 270–71

status of businesswomen 227, 266, 542 stress 63–4

team working 201–2

industrializing countries, corporate corruption 498 inequality of wealth 482

inequity 187 inertia 321

584 MAXIMUM PERFORMANCE

influence, strategies for 261–6, 285

informal knowledge-sharing systems 400, 411 information

overload 77–8 processing 133

technology, outsourcing of 462 Ingham, Bernard 33, 256

Inner Quality Management 82 innovation 347–62

in practice 362–5 understanding of 366–8 workshops 375

innovative organizations 365–6 brainstorming 371–3 communication 376–9

hiring creatives and mavericks 368–9 importance of fun 369–71 organizational culture 373–5

understanding creativity and innovation 366–8 insider dealing 491–2, 497

inspiration 46

Institute for Manpower Studies, UK 187 Institute for Soldier Nanotechnologies 469–70 institutional learning 383

instrumentality 173 Integrated Vision 216 integrity 45

Intel 26, 113, 313, 421, 433, 435–6, 469 intellectual capital management 396–402

accessing outside knowledge 418–23 initiatives 416–18

links with culture, innovation and learning 424–7

systems for 407–16

theory and practice of 402–7 intelligence gathering quotient (IGQ) 421 Intelligence Quotient (IQ) 7–8, 9–10, 39 Interactive Voice Response (IVR) 439 interdisciplinary venture teams 374–5 ‘internal locus of control’ 186 International Bar Association (IBA) 473 international job experience 157, 228

International Journal of Cardiology 75 International Labour Organization (ILO) 516–17 International Monetary Fund (IMF) 490 Internet 424, 432, 436–7, 449, 457, 459–60 interpersonal communication 96–9

active listening 99–105 lying 105

staff feedback 105–10 Intranet 417, 424

‘intrapreneurship’ 349–50, 369, 373–5, 378 intrinsic motivation 165, 186, 187, 285–6 intuition 360–61

invention 348

Inverarity, John 13, 14–15 Iona Technology 459 Ireland, women leaders 244

Iridium 367

irregular payments 520, 522 Islam 251

Israeli–Palestinian conflict 250–51 Italy, women leaders 244

James, Paul 481 Japan 29

Baraku people 10

change management 300–301 culture 155, 322

economic performance 361 management techniques 445 power relationships 292 technological development 436

Java-Logs 364–5 Jessel, Sir George 127 job

choices 71–5

design initiatives 169 losses 64, 399 previews 174–5 rotation 369 satisfaction 170–72 security 193–4

Job Redesign movement 166 Jobs, Steve 124

Johnny Mnemonic 438

Johnson & Johnson 30, 467, 522 Johnson, Samuel 62, 318 Jongleurs 370

Jordan, Robert W. 496

Judicial Watch, US 496 judiciary, corruption in 500

K-Logs 413

K-Mart 299

Kao Corporation 369 Kaplan, Philip 447

Keefe, Bruyette and Woods 506 Keen, Michael 444

Kelleher, Herb 49, 176, 192 Kellner, Lawrence 339 Kempinska, Maria 370 Kennedy, John F. 28, 134, 206 Ker-Conway, Jill 263

Kerry, John 11

Keynes, John Maynard 464 kinaesthetic awareness 142–3

King Lear 348

King, Martin Luther Jnr. 118, 124 Kinsley, Michael 456

Kirkwood, Graham 167, 168 Kirner, Joan 264–5 Kissinger, Henry 276 Kivenen, Lauri 373–4 ‘kleptocracies’ 498

Knapp, Ellen 415

‘knowbots’ 468–9 knowledge

assets 408 creation 409 hoarding 422 repositories 417

sharing 369, 400, 412–13 transfer 409–10, 411 use of 380

‘Knowledge Age’ 425–6

‘Knowledge Curve’ 415 knowledge management 396–402

accessing outside knowledge 418–23 initiatives 416–18

links with culture, innovation and learning 421, 424–7

systems for 407–16

theory and practice of 402–7 Kodak 455–6

Kohl, Helmut 499

Kolb’s learning cycle 316–17 Kopper, Michael 492 Kozlowski 31

KPMG 188, 503

Kurzweil, Ray 472, 473, 481, 483 Kuwait, culture 236

Kyungwon Enterprise Company 309

L’Oréal 549

Labour Party, UK 11, 32–3

Ladies Home Journal 464 Landis, Geoff 252 language problems 152–7

lateral thinking 351–9, 364, 366–7, 452 Latin America, illegal drugs 490 Lau-Tzu 25

Lauda, Nicki 113

Laurens World Sports Team of the Year award 13 Lay, Ken 31, 492, 503

laziness 206, 208

Le Guin, Ursula K. 409 leaded petrol 489

leader-as-servant philosophy 24–5 leader-coaches 26

leaders

characteristics and qualities of 6–15, 51–5, 537–9 as coaches and mentors 25–7

role of 17–19

as storytellers 116–23 leadership

dark side of 39–42 definition of 3 desire for 12–15 development 15–17

effects of new technologies 453–63 foundations of 1–6

rotation of 208

styles 19–25, 27–51, 255–6, 258–60, 270–71, 304

INDEX 585

Leadership Skills for Women 272 learning

business value of 350–51 culture 425

cycles 384

of leaders 537–9 processes 316–21 units 203

learning organizations, creation of 379–81 mastery and vision 381–2

mental modelling 384

scenario mapping/systemic thinking 385–90 team learning 383–4

Lebed, Jonathan 446

Leeson, Nick 491–2 Legert Corporation 112–13 legitimate power 283–6 ‘leisure society’ 480 Levin, Jerry 53, 350 Lewin, Kurt 36

LGE Performance Systems 26–7, 82 libertarian thinkers, influence of 32 Liberty One 447

life choices 71–5

life cycles of companies 19–20, 299–300, 391–2 life goals 76–7, 87

light bulbs, development of 364 Lilenthal, David 53–4

Lincoln, Abraham 24

Lincoln Electric 114 linear thinking 351–2 Lion Nathan 449 listening skills 96–105 litigation 233–4, 504 Lloyd, Andy 342 Lloyds of London 491

Lockheed Martin 115, 375, 522 Lockyer, Bill 503

logic, power of 285 logical thinking 358 logos 53, 540

lower order needs 165 loyalty 187, 392

Lucent Technologies 206, 447 lying 105

Macalister, Angus 174 MacArthur, General Douglas 24

Machiavelli on Management: Playing and Winning the Corporate Power Game 288

Machiavellian power 280, 285, 286, 287–91, 298 ‘macho’ management styles 69

Mackes, Marilyn 174–5 MacNamara, Frank 307–8 Mafia 252, 500

Mahabharata 117 Major, John 33, 499

Malaysia, technological development 437

586 MAXIMUM PERFORMANCE

male management styles 260, 270–71 male-dominated

organizations 242–3 professions 225–6, 233, 249–54

Malone, Dr Tom 17 Malzman, Marian 479 management

courses 15–16 definition of 3 of people 536–47

‘management by objectives’ 177–8 Mandela, Nelson 24–5 Mandelson, Peter 499

Manning, Marilyn 272 Mant, Alistair 41 ‘market spaces’ 457

Marketing Magazine 510 markets, identification of 452 Marriot, Bill 30, 54 Marshall, Lisa 40

masculine

management styles 259 traits 246–9

Maslow’s Hierarchy of Needs 164–5, 167, 170 Massachusetts Institute of Technology (MIT) 381,

388, 389, 468, 469–70, 473 Master Card 308

material success 87 materialism 482

Matsushita Electric Company 418–19 Matsushita, Konosuke 54

mature companies, role of leaders 20

Maverick: The Story Behind the World’s Most Unusual Company 196

mavericks 368–9, 373–5 Maxwell, Robert 491 Mayer, John 11 Mayer, Stephan 208 McBride, Louise 255–6

McClelland’s Achievement Motivation theory 165 McClelland, David 280–81

McCourt, Martin 383

McDermott, James 506 McElrae, Alan 188

McGregor’s ‘Theory X and Y’ 182–3 McKinsey & Co. 368, 411 McKnight, William 322, 371 McNealy, Scott 138, 481

mechanical-electronic-carbon circuitry 472–3 medical check-ups 81

medicines 85–6

medium-sized companies, role of leaders 20 MEDSTAT Group 553–4

Medtronic 51–2 meetings

agendas 218 preparation for 263

Melbourne Business School 167

Melbourne University 269 memory-enhancing drugs 467 men, leadership styles 255–6 Menlo Park Laboratory, US 376 mental modelling 119, 133, 382, 384 mentoring 17–18, 25–7

Merck 30, 467 mergers 456–7 Merrill Lynch 350 Meta Group 78 meta-learning 383 Metal Storm 372

Metropolitan Life Insurance Company 550, 553 micro-electronic mechanical structures (MEMS) 469 microchips 436

Microsoft 75, 115, 172, 176, 188, 313, 374–5 ‘Midas System’ 309

Middle East

culture 155–6, 236, 515 women leaders 225–9

Milberg, Weiss, Bershad, Hynes and Lynch 503 military personnel

stress amongst 63–4 women in 231, 250–51

Milliken & Company 17 Mincom 188

mind-sets 355, 361–2, 366 ‘mindguards’ 207 miniaturization of devices 433–5

Minority Report 465

Mintzberg, Henry 76

mission statements 306–7, 310–12 Mitterrand, Francois 257, 499

mobile phones, development of 432, 433–5 mobility of employees 440–41

money laundering 490–91 Money magazine 50

money, as a motivator 183–92 monitoring systems, web-use 459–60 monochromic (M-Time) 151 mood-enhancing drugs 467 ‘Moore’s Law’ 435

Moore, Gordon 464 moral principles 507–8

Morgan Grenfell Asset Management 255 Morgan Stanley 492

Morita, Akio 24, 54, 119, 124, 361, 372, 384 motivation 17, 46

complex nature of 160–64 organizational change 324–5 strategies for 539–40

see also employee motivation ‘motivational fit’ techniques 174 motivators 165

money as 183–92

Motorola 30, 202, 367, 519–20, 522 MSNBC 456

Multiplicity 61

multitasking 455 Murdoch, Rupert 33, 396 Murrow, Edward 146

music, female participation 254 Muslim culture 236, 251, 266 mutual reciprocity 521–2

My Socrates 416

Myers, David 494 mythology 117–18, 120–21

Nader, Jonar 452, 489 nanotechnologies 469–70 Nasser, Jacques 116, 400

National Association of Colleges and Employers, US 174–5

National Australia Bank 28, 497

National Health Service University, UK 16 National Institute for Occupational Safety, US 63 ‘nature/nurture’ debate 244–5

Nazi collaboration 488–9 negativity 371–2 Nelson, Dr Brendan 531 nepotism 23, 212–13 nervous energy 140 Netscape 456 networking 361 networks 11, 262–3

Neuer Markt collapse, Germany 497 ‘neuromorphic engineers’ 469

new companies

contribution to economic growth 378 role of leaders 19–20

venture capital 367–8 ‘New Right’ 32

new technologies control of 479–83

effects on leadership and management 453–63 potential impact on humanity 463–78

New Tel 300, 447, 497

New York Bank 490

New York Stock Exchange (NYSE) 495 New Zealand

corruption 503

technological development 436 Newton, Sir Isaac 444

Nike 525

Nimoy, Leonard 204 ‘nine dots’ exercise 354–5 Nissan 202, 292

Nixon, Richard 499

Nokia 299, 313, 367, 373–4, 382, 432, 434–5 Nomura 240–41

non-core functions, outsourcing of 457, 461–2 non-financial incentives and rewards 189–92 non-traditional hiring policies 368–9 non-verbal communication 95–6, 105

Nordic companies 398 Nordstrom 30

INDEX 587

Norse Vedic myths 117 North America

culture 156

leadership development courses 15–16 management practices 177 self-employment 542

team working 204

women leaders 225–9, 231, 250, 252, 264–5 see also Canada; US

North Atlantic Treaty Organization (NATO) 499 Northwest Airlines 334

notes for presentations 136–7 nuclear family types 270–71 Nugent, Helen 259–60 ‘Nurse Bryan’s Rule’ 120 nurturers, women as 245–6

nutrition, to combat stress 82–3

O’Dwyer, Mike 372

O’Malley, Pat 127 OAG 339

objectives, achievement of 14–15 objectivity 289–90 observe-decide-do cycles 318 occupational stress 59–62

links with personal performance 62–70 strategies for coping 70–88

occupations, perceptions of ethical standards 506–7

Octel 489

offshore tax havens 491 Ohio State University 17 ‘old-boy networks’ 11 Olsen, Ken 37

Olympic Games (2008) 517–18 ‘on demand era’ 452

One Valley Bank 554

One.Tel 206, 232, 300, 447, 497, 527–8 ONLY 480

open forums 113

open plan offices 168, 376 operational culture 321–4, 331–2 organic communication styles 376

Organization for Economic Co-operation and Development (OECD) 227

organizational

learning 301, 316–19 performance 324 politics 538 structures 455–7

organizational change, leadership of 298–304 attitudes to 314–21

commitment and motivation 324–5 goals and objectives 306–13

involvement of customers/employees 327–8 ongoing commitment to continuous change

328–9

operational culture and working practices 321–4

588 MAXIMUM PERFORMANCE

practice of 329–43

presence of transformational leaders 304–5 resistance to 313–14

strategies for 325–6

two-way communication 326–7 organizational concepts, influence on leadership

styles 19–25 organizational culture see culture

Organizational Dynamics 322 organizations

challenges of globalization 544–5 changes in 267–72, 540–41

codes of conduct 519–20, 522 life cycles of 299–300, 391–2 power of 526–7 re-engineering of 443–4 re-location of 481

social contributions 522–3

strategies for new technologies 479–83 Orica 449

Other People’s Money 183 out-groups 22–3, 33, 212 outsourcing 399, 457, 461–2 ovacles 168

Oxford English Dictionary 348

PAC Dunlop 449

Packard, Dave 24, 54, 120–22, 124 parity 46

Parkin, David 25, 105 Parmalat 232, 300, 496–7 passive technologies 452, 461 patents 398

pathos 53, 540 patriarchal cultures 228 pay inequity 179

peak-performance coaching 26–7, 82 Pease, Alan and Barbara 246–7 Pelos, Nancy 226

pensions 188

people management 536–47 policies for 49, 115–16

people-based knowledge management systems 411 people-centred organizational cultures 323–4 Perez, Frank 50

performance related pay (PRP) 186–9, 194 performance-outcome expectancy 173 Perisher Blue (PB), Australia 25–6 personal

creativity 358–9 development 10, 314 goals 546–7

growth 169 mastery 381–2

power bases 277, 282 reputations 288 space 168

time-out 79

values 262

personal computers (PC), evolution of 474–5 Personal Digital Assistant (PDA) 440 personal performance, links with stress 62–4

effects of occupational stress 65 personality and stress 67–70 phases of stress 65–7

personality types 39–40 and attributions 182 and stress 67–70

personalized assistants (PAs) 474 personalized knowledge management 412, 424 Peters, Tom 116, 126, 181–2, 206, 302, 309, 429 Petronius 298

pets, therapeutic benefits of 86 Pettigrew, John 302

Peugeot 441

Pfizer 467 ‘phantoms’ 438 Philip Morris 30 Philips 438 physical

appearance 263 environments 166–9

Picard, Jean-Luc 285 planning 77

Plato 132

Play 370

Polanyi, Michael 409 Polaroid 189, 206 police service

corruption in 500

gender discrimination in 233 stress in 67

political

leaders 31–4, 124 strategists 296

Political and Economic Risk Consultancy, Hong Kong 525

politicians, unethical behaviour by 499–500 politicized organizations 286–91

politics, management of 276–86 polyphasia 67, 69

polyphonic (P-Time) 151 Porter, Dame Shirley 499 ‘portfolio careers’ 399 positional authority 281, 283–6 Posner, Barry 92

Post Its 364 power

abuse of 287–8 management of 276–86 need for 165

as a social game 288 strategies for 261–6 struggles 290–91 wielding of 538

Power Jets Limited 307

PowerPoint 130, 137–9, 438 praise 289

predictions 464–74 Preece, Sir William 36 Prescott, John 23

presentations 125–8, 145–7 content 132–7

researching audiences 128–30 skills 140–44

structuring of 130–32 uncooperative participants 144–5 visual aids 137–9

pressure groups 509 Preston Trucking 114 Prey 465, 483

price fixing 491 Price-Waterhouse-Coopers 202–3, 415 printing presses, development of 362–3 prioritization 77

private education 11 proactive changes 300 process

oursourcing 462 theories 173–83

Proctor and Gamble 30, 202 productivity 461 professional jargon 135–6 profit

maximization policies 530 sharing 194

profitability 349, 392 project teams 202 ProtectCom 480 Pryce Corp 446–7

psychological traits of leaders 6–9 psychopathological tendencies 40–41 public sector, change in 321

public speaking see formal communication skills purpose, sense of 262

Qantas 449

Quality of Working Life initiatives 166 quantum computers 468, 477 Quattrone 492

Queen Bees and Wannabies 257 Queensland ALP 497 Quentin, Caroline 179

questioning, importance of 104, 105

radical changes 303

innovations 350

Rank Xerox 20, 206, 350, 414, 459–60 Rayner, Moira 264–5

re-location

of employees 544 of organizations 481

Reading University 470

Reagan, Ronald 499

‘real world’, understanding of 360–61 reality, ‘reframing’ of 355–6, 365 reason, power of 285

record-keeping 263–4

recruitment of staff 174–6, 193, 198, 368–9, 411 redundancy, effects of 64

Reebok 525 referent power 282 reflection 538–9

‘refractory period’ 85 ‘reframing’ 355–6, 365 Reilly, Mathew 465 Reiner, Gary 440

reinforcement theory 180–81, 189 Reith, Peter 188, 497

relaxation 83–5 reliability 334–5 religious

leaders as storytellers 117–18 traditions 521

reporting systems 113 Republican Party, US 492 rescue services, women in 252 research

change management 302–4 communication 94–5 companies 421

effects of new technologies 481–3 resistant characters 317–18 responsibilities of leaders 24 reward

power 283

systems 179, 328, 411, 412, 425 rewards, non-financial 189–92 Richardson, Sir Ralph 141

Ride, Dr Sally 251 risk 385–6 Roadrunner 456

Robbins-Jones, Terry 215–16 Robinson, Jeffrey 491 Robinson, Peter 499

robots 441–3, 477–8 Roc Oil Company 47

Roddick, Anita 123, 254, 344–5, 526 Rogge, Jacques 517

Roman Catholic Church 244, 500–501 Roosevelt, Franklin D. 28, 111–12, 531 Rosenfield, Jim 444

Rove, Karl 496

Royal College of Art, UK 156 Royal Dutch Shell

ethics 520, 522

innovation 303, 348, 375, 385, 392 knowledge management 420–21

Ruggles, Rudy 416, 417, 418 Ruskin, John 62

Russia 29, 251