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11 September 299, 339–40, 385–6, 494–5

14000 Quips and Quotes for Writers and Speakers 133

3m 30, 311, 347, 364, 365, 373, 376

AAPT 449 ABB 26

Abbey National Building Society 226 Abbott, Tony 188

‘Abilene Paradox’ 207 AC Nielsen 368 Access Grid Node 438

achievement, need for 165, 172, 304 active listening 97–8, 99–105, 377 Adams, Scott 135–6, 203, 309 adaptive learning 382

Adecco 497

administrative automation 440

Administrative Science Quarterly 322 advertising banners 449–52 aerobic exercise 81

affiliate marketing, programming 450 affiliation, need for 165

Africa

corruption 527 women leaders 229

agrarian revolution 430 Ahold 497

air force, sexual harassment 240 Air Transport World 338–9

airline industry, organizational change in 329–40 Alcatel Bell 112

alcohol 83

Alessi, Alberto 365

Allen, Woody 104 alliances 262–3 Allred, Mike 145–6

‘Alpha Women’ 257, 262–3 alpha-humanoids 478 alternative therapies 85–6 Amcor 449

American Association for the Advancement of Science Conference (2003) 251–2

American Express 308 American Heart Association 86

American Psychological Association 63 Amnesty International 516–17

AMP 449

Ampleforth College, UK 11 Andersen, Arthur 299

Anderson, Paul 23, 24, 304 Ansett Airlines 241, 300 anti-Semitism 488–9 anxiety 171–2

ANZ Australia Post 449, 529–30 AOL Time Warner 456

Apple Computer Co. 112

Area 7 465

Aristotle 53

armed conflicts, women in 250–51

artificial intelligent entities (artilects) 467–8, 473, 477, 478

Asia

organizational cultures 322 women leaders 229

see also Burma; Cambodia; China; East Asia; Indonesia; Japan; Malaysia; Thailand; Vietnam

Asian economic crisis (1997) 522–3 assertiveness 263, 264

AT & T 456, 552, 553 AT Kearney 301 attitudinal

change 271–2, 314 discrimination 240–42

attributions 181–3, 271

audiences, engagement with 143–5 augmented reality systems 465 Augustine, Norman 345 aussiehome.com 73–4

Australasia discrimination 234–5

leadership development courses 15–16 outsourcing 462

self-employment 542 team working 204

technological development 436

women leaders 225–9, 231, 232–3, 250, 252, 264–5

Australia

business ethics 497–8, 508 change management 303–4 communication 94, 110–11 corruption 497–8, 501–2, 503 e-commerce 449, 457 education 11

employee motivation 175, 184, 188, 190, 191 employee selection 176, 368

illegal drugs 490–91

inequality 179

management practices 177, 186 occupational stress 64

team working 204, 215–16 technological development 436 women leaders 225–9, 231, 247 working hours 63–4

Australian Affirmative Action Agency 229 Australian Broadcasting Corporation 39, 304, 329,

340–43

Australian Census on Women in Leadership 232 Australian Chamber of Commerce and Industry

47–8

Work and Family awards 190–91 Australian Confederation of Trades Unions 167 Australian Council 259–60

Australian Cricket Board 13

Australian Financial Review 23

Australian Formula Ford championships 253 Australian Graduate School of Management 203 Australian Institute of Company Directors 529–30 Australian Institute of Management 43, 303 australian.com 396

autocratic management styles 208 automobiles, evolution of 474, 476

automotive industry 23, 116, 123, 156–7, 202–3, 489 Aziz, Nik Abdul 243

B2B 449

Badawi, Abdullah 525–6 Bailey, George 415 Bailey, Sandra 448

Bain & Company 331, 411, 412 Baker Potts LLP 496

Baker, Carl 448–9

Baker, James 496 Balding, Russell 343 Baldochi, Podesta 312–13 Ballin Group 213 Ballmer, Steve 188 bankruptcy 188

Bankruptcy Court, New York 492–3 Baraku people, Japan 10

Barings Bank 491–2

Barret, Bernard 501

Bay of Pigs, Cuba 206 Bear Stearns 492 behaviour, rules of 153–6 behavioural

aspects of leadership 17–19 change 314

gender differences 246 behaviours 318–19 Belbin, Meredith 211–12 belief systems 317–18 Bellow, Paul 111–12 belonging, sense of 458 Bentley, Jon 415

INDEX 577

Berlusconi, Silvio 500

‘Best Practice Replication Process’ 400 Bethune, Gordon 330–40 BHP-Billiton 23, 113, 115–16, 188, 520 Bick, Julie 172

‘Big Brother’ 480

‘Big Five’ personality traits 10 Billings, John 183 bionimetics 469–70

bisociation 359, 364–5 Blount, Frank 16 BMW 438, 441

Body and Soul 123 body language 105

Body Shop 115, 123, 254 Boeing 30, 438

Boesky, Ivan 487 BOHICA syndrome 320 Bollinger, Martin 300 Boo.com 300, 447 Booher, Charles 471 ‘bootlegging’ 373

Booz, Allen and Hamilton 300, 392

Boss Magazine 387 boss test 537–9

Boston Consulting Group 411, 457 Bradman, Don 15

brainstorming 325, 371–3, 411 Branson, Richard 35, 127, 181, 308

Brave New World 467

Brazil, occupational stress 64

Breaking New Ground: A Manual for Survival for Women Entering Non-Traditional Jobs 265–6

breakthrough thinking 362–3, 366–7 Brenneman, Greg 331–40

bribes 520, 522 ‘bright-sizing’ 399 Brightmail 78

British Petroleum (BP) 303, 348, 366, 380, 441, 525 British Psychological Society 47, 67

broadcasting industry 340–43 Bronowski, Jacob 362 Brooks, Rob 473

Browne, John 366, 373, 380, 383, 384, 393 Bryan, Elizabeth 255

Built to Last: Successful Habits of Visionary Companies

30, 230

bullying 39–42, 64, 194, 257, 287 ‘Bullying Broads’ 257

‘bunker mentalities’ 369, 421 Burgoyne, John 391–2 Burke, Edmund 531

Burma, corruption in 524, 525 Burns, Patrick 370

Burns, Robert 51

Burton Group 525

Bush, George W. 11, 492, 495–6, 528–9, 531 Business Council of Australia 47–8

578 MAXIMUM PERFORMANCE

business ethics 487–8, 526–31

business case for ethical leadership 504–12 ethical dilemmas 512–19

ethical universality 519–26 unethical business practices 488–504

business leaders, biographies of 361 Business Man of the 20th Century award 27 business uncertainty 385–6

Business Week 373

business, effects of unethical behaviour 523–4 buy outs 374–5

Byrne, Ken 213

California Public Retirement System 493–4

Calm for Life 70 Caltex Australia 188 Cambell, Kim 232

Cambodia, corruption in 524 Canada, change management 300–301 Canon 398

carbon nano-tubes 435 career

decisions 71–5

management, as an incentive 190 progression 459

Carlopio, James 97, 162 Carnegie, Dale 197 Carroll, Lewis 310 Carter, Jimmy 134 Castro, Fidel 156 Catanzarita, Ray 41 catch-up 300, 381 CCRU Research 503

cellular automata machine (CAM) 468 Centre for Creative Leadership, US 16, 549 CFSB 492

Chaney, Michael 199, 306–7, 387, 526 ‘change fatigue’ 319–20

change management 28, 300–301 programmes (CMPs) 303–4, 310 teams 305, 306–7

change strategies 325–6, 333–5 change, drivers of 328

characteristics, of leader/managers 51–4 charismatic leaders 27–34 Charlesworth, Rick 208

Charter Pacific 372 charters, teams 215, 220 ‘Cheat the Prophet’ 349–50 Chekov, Anton 146 Cheney, Dick 496 Chevron 553

chiasmus 134

child sex abuse 500–501 China

business practices 516–19 culture 155

economic emergence 299

Chinese Whispers 98–9 chip implants 470 Christian myths 245 Christie’s 491

Chrysler 122–3, 308, 441

Churchill, Winston 27, 84, 124, 127–8, 134, 328, 463 Cimino, Michael 31

Circuit City 308–9

Cisco Systems 49, 206, 374–5 Citicorp 30

City of Perth Executive, Western Australia 398 Claes, Willy 499

Clark, Andy 471

Clark, Bob 468

Clinton, Bill 28, 105, 126, 233, 466, 499–500 Clonaid 467

cloning 466–7

clothing, evolution of 475–6 Cloudmark 78

CNBC 456

CNN 456

coaching 17–18, 25–7, 210 Coca-Cola 26, 449, 525 cochlear implants 470

codes of conduct 519–20, 522

codified knowledge management systems 413–14, 424

coercive power 280–81, 283–6 Cohen, Sir Jack 115

collaborative management styles 256–7 colleagues, treatment of 289

collective communication 376 learning 383

Collins, Eileen 251

Collins, Jim 29–31, 230, 325, 461 Collins, Roger 203

Com Corporation 115

command-and-control management styles 169, 182–3, 202–3, 281

commercial airlines, sex discrimination 241 commercial potential of intellectual property 398 commitment, organizational change 324–5 common sense 36–8, 410

Commonwealth Bank 449

communication 92–6, 157–8, 195, 376–9, 411 breakdowns 93, 98, 116

context of 92–6

cross-cultural communication 147–57 formal communication skills 125–47 interpersonal communication 96–110 leaders as storytellers 116–25

skills 25–6, 29, 46, 293 technologies 465

top-down communication 110–16 with clients/customers 116

communities of practice 397, 409–10 company life cycles 19–20

competence 45 competitive

advantage 348–9, 400–401 intelligence 419–21, 503 sports 81

‘complex adaptive systems’ 413 computer.com 446 computer-aided design (CAD) 441 computer-processing 433–6 conflict management 100, 291–6 conflicts of interest 496

Confucius 316, 379, 521 ‘consanguineous nepotism’ 212–13 consciousness 472–3

Conservative Party, UK 23, 32–4, 40–41 construction materials, evolution of 477 consumer data 480

content theories 164–5

practical application of 165–73 Continental Airlines 303, 304, 310–11 organizational change in 329–40

continuous change, commitment to 328–9, 338–9, 342

CoProcure 449

core competencies 461–2 Cornell University 468 corporate

citizenship 503 collapses 299–300

corruption 492–8, 503–4, 527–8 health programmes 88

image 509–10

‘corporate athlete’ philosophy 27

Corporate Cultures 322

Corporate Research Foundation, Australia 190 corruption 492–8, 503–4, 527–8

Cosmopolitan awards 226 Coudert Brothers 510–11

Council for Tobacco Research, US 490 counselling services 70

covert surveillance 480–81 Cowling, Annie 265–6 ‘craft loyalty’ 399 Cragnotti, Segio 497

Cranfield School of Management, UK 16

Creating Intelligent Organizations: the Secrets of LongLasting Business Success 546

creative accounting 510 envisioning 377 thinkers 368–9

thinking 295, 357–9 creativity 351–62

business value of 350–51 in practice 362–5 understanding of 366–8

credibility 45 credit cards 307–8