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Unit 2.doc
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Some info about hand gestures, body language, etc.

Non-Verbal contact involves everything from something as obvious as eye contact and facial expressions to more discrete forms of expression such as the use of space. Experts have labelled the term Kinesics to mean communicating through body movement. Huseman, author of Business Communication, explains that the two most prominent ways of communication through Kinesics is eye contact and facial expressions. Eye contact, Huseman goes on to explain, is the key factor in setting the tone between two individuals and greatly differs in meaning between cultures. In the Americas and Western Europe eye contact is interpreted the same way, conveying interest and honesty. People who avoid eye contact when speaking are viewed in a negative light, withholding information and lacking in general confidence. However, in the Middle East, Africa, and especially Asia eye contact is seen as disrespectful and even challenging of one’s authority. People who make eye contact, but only briefly, are seen as respectful and courteous. Facial expressions are their own language by comparison, and universal throughout all cultures. Dale Leathers, for example, states that facial expression can communicate ten basic classes of meaning. The final part to Non-Verbal communication lies in our gestures, and can be broken down into five subcategories; Emblems, Illustrators, Regulators, Affect Displays, and Adaptors. Emblems and Illustrators are the easiest to communicate since Emblems refer to sign language (such as the “Thumbs Up” which is one of the most recognized symbols in the world) and Illustrators mimic what we speak (such as gesturing how much time is left by holding up a certain amount of fingers). Regulators act as a way of conveying meaning through gestures (raising up one’s hand for instance indicates that one has a certain question about what was just said) and become more complicated since the same regulator can have different meanings across different cultures (making a circle with ones hand for instance in the Americas means O.K but in Japan the gesture is symbolic for money, and in France conveys the notion of worthlessness). The last two, Affect Displays and Adaptors, are the two the individual has very little to no control over. Affect Displays reveal emotions such as happiness (through a smile) or sadness (mouth trembling, tears) where Adaptors are more subtle such as a yawn or clenching fists in anger. The last Non-Verbal type of communication deals with communication through the space around us, or Proxemics. Huseman goes on to explain that Hall identifies three types of space; Feature-Fixed Space, Semifixed Feature Space and Informal Space. Feature-Fixed space deals with how cultures arrange their space on a large scale, such as buildings and parks. Semifixed Feature Space deals with how we arrange our space inside said buildings, such as the placement of our desks, chairs and plants. Informal space is the space that we place importance on. Talking distance, how close people sit to one another and office space are all examples.

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