- •Stationery Supplies International customer services / order amendment form
- •Rt communications
- •Contact Training
- •23 Dr Carter’s book, The Art of Giving Presentations,
- •Executive catering services booking form
- •Message
- •23 Susan Gates thinks that the business community should have a role in higher education because
- •Telephone Message
- •Message
- •Telephone enquiry record
- •24 What did Richard Wood consider when choosing his product?
- •Cj productions
- •23 Olivia says that as a teenager she
23 Susan Gates thinks that the business community should have a role in higher education because
A business needs to compete with teaching as a graduate career choice.
B many courses are not vocational enough.
C many graduates enter the world of business.
24 Susan Gates thinks that the committee should include Robertson’s because
A half of all graduates find jobs in retailing.
B the views of non-specialist employers need to be represented.
C it had more experience of employing graduates than IT companies.
25 Susan Gates says an important finding of the committee was that
A employers need graduates with skills in key areas.
B an increasing number of graduates had good IT skills.
C the demands of the workplace were unlikely to change.
26 What does Susan Gates say about numeracy?
A Top organisations train staff to work quickly with numbers.
B Most graduates are not confident with mathematics.
C Top employees are good with figures.
27 Susan Gates says that work experience for students
A enables them to decide what they want to do.
B provides industry with a flexible workforce.
C helps them to improve their job prospects.
28 What is Susan Gates’ opinion of the research work carried out in higher education?
A It ought to benefit the economy more.
B It is a direct result of links with business.
C It has made British companies more competitive.
29 Susan Gates thinks that small businesses
A want graduates who need little training.
B cannot attract as many graduates as large organisations.
C need graduates with specialist skills.
30 Susan Gates says that the worlds of business and higher education should try to A invest more money in research.
B share their expertise in more ways.
C improve the way they deal with change.
Test 3 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the form below.
• You will hear a man making a call about a delivery.
Telephone Message
To: John White
Date: 19/10/00
Patrick Fisher rang to say our new (1)__________________________________ would be delivered tomorrow. You need to tell Sarah Robbins, the (2)______________________________________________, where to (3)________________________________________ them.
Please phone Mr Fisher on (4) __________________________ if there are any problems.
Conversation Two
(Questions 5—8)
• Look at the note below.
• You will hear a man telephoning his personnel officer.
Message
Date: 12 November 00
From: Roshan Singh, (5) __________________ Department.
Message: He has received an interesting (6)_________________________________ and wants to discuss (7)_________________________________________
He has to reply by (8) _____________________________________
Conversation Three
(Questions 9—12)
• Look at the note below.
• You will hear a woman calling a company about a possible order.