V. Complete the questionnaire to find out if you are a good negotiator?

1. You have decided to upgrade your computer system and have been quoted a price-list of $4,000 by a supplier. How much discount will you try to get?

a) none?

b) 15%?

c) 35% or more?

2. A publisher has agreed to publish your book 'How to be a Better Manager'. You have asked for 75,000 euros on signature of the contract and another 75,000 euros when you submit the manuscript. They are only prepared to offer you 50,000 on signature and 75,000 on completion of the manuscript. What do you do?

a) accept their offer?

b) offer an alternative proposal?

c) threaten to go to a rival publisher?

3. You are in Belize and want to buy some Mayan pottery to give to friends on your return. You see some vases you would like to buy. The ones you want are priced at $20 each. You want four. What do you say?

a) Here's $80 then.

b) I'd like four pots but I need a good discount.

c) I'll give you $50 for four pots.

4. You are in a store buying an oven. One you have chosen is £600. You ask the salesman for a discount but he tells you it is not the store's policy as their prices are already lower than anywhere else. Do you:

a) accept what he says as probably true?

b) insist on a discount or free credit for one year?

c) complain to the manager about his attitude?

5. An overseas firm owes you $150,000. The Finance Manager explains that the company is having cash flow problems and needs more time to pay. Do you:

a) extend the credit period by another three months?

b) ask for part payment on condition that they make another order?

c) threaten to take them to court?

Now look at the answers to see how you got on.

Mostly a’s

You are not making much of an effort, are you? If you don’t at least try to negotiate, you’ll get nowhere – the people you are dealing with aren’t going to give anything away if they don’t have to.

Mostly b’s

You are not aggressive and you don’t make ridiculous demands, so you can consider yourself an extremely good negotiator. Remember always to be flexible and to keep an eye open for every possible opportunity.

Mostly c’s.

Do you like being punched on the nose? You had better calm down and start being realistic now or you might as well give up. You’ll only succeed if you’re extremely lucky or in the unlikely event that people you deal with are easily intimidated.

IV. Deals

I. The words below show some of the most common uses of the word deal.

a fair deal (= an equitable agreement)

to deal with (= to handle enquiries or take action to solve problems)

to deal a blow to (=to damage)

to deal in (= to do business, usually by buying and selling)

it's a deal (= I agree.)

a raw deal (= unfair treatment)

a good deal (= good value for the price paid)

to make a deal, to do a deal (= to come to an agreement)

a great deal (formal expression)

it's no big deal (= It's not important)

II. Complete these sentences using each of the phrases above in the appropriate form.

1 Mrs Barker................................................all requests for product information.

2 I couldn't find a client's phone number yesterday................................................., I thought, but my boss was furious.

3 The latest trade figures may................................................the government's hopes of an early recovery.

4 Women still often get..............................................at work — less pay for the same work and fewer opportunities for promotion.

5 The agreement included an attractive discount and two years' free maintenance, so it was…………………………..

6 I...............................................with you — if you replace me on Tuesday, I'll work for you on Saturday.

7 It was............................................., so both buyer and seller went away happy.

8 It's a large export company, which................................................all types of antique furniture and jewellery.

9 Of course we care................................................about the quality of service we provide.

10 A: I want $1,000.

B: Make it $950.

A: OK then, $950 -.................................................