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учебник Introduction into hospitality.doc
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Travel crossword. All the words in this crossword are connected with travel: across

1. Journey on an aircraft;

4. ‘I’m going to New York next week on a business ______.’;

7. Stage of the journey, part of the body;

8. Opposite to west;

9. Returning to the home country ;

10. Place you keep cars ect.;

12. Hunting expedition in Africa;

15. Temporary house made of cloth;

16. Journey on a ship going from place to place;

17. Group of ships, aircraft or road vehicles;

18. An engine and a set of coaches travelling on rails;

19. ‘You can get good prices ____ - season’;

21. One, two, three, four or five ____: rating system for hotels;

22. Money paid to hire a car;

  1. Ride, rode, _____.

DOWN

1. Cost of transporting goods;

2. 'If you're going abroad you should take 'out medical __;

3. Cars with drivers for short-term hire;

5. Type of ferry which cars and lorries can use;

6. What you intend to do;

11. Person travelling with a passenger;

13. Opposite of departure;

14. 'You can't sit here: this seat's __';

17. "There's a fantastic view of the city from the top __ of the hotel';

20. 'There isn't air-conditioning in the room, but there is a ceiling __' (3);

21. Road, rail, air & __.

Activity

Discuss global trends in hospitality industry and compare them with trends in Russia and peculiarities of hotel and restaurant business in Moscow.

Unit II types of accommodation

  1. PRE-READING TASK

  • What types of accommodation do you know?

  • What types of hotels are more common in Moscow?

A hotel or inn is defined as an establishment which, focuses primarily on the provision of lodging facilities for general public and additionally the following services: food and beverage service, room attendant (housekeeping service), concierge, bell and door attendant service, laundry or dry cleaning, and use of furniture and fixtures. Hotels range from 50 to 5000 rooms. Inns usually have 5 to 50 rooms and provide a higher level of personalised service.

Nowadays most people tend to travel a lot, and not only on vacation, but on business too. Different people prefer different types of accommodation. Modern accommodation differ in destination, capacity, type of design, level of comfort, time of operation (all year round, seasonal), Location (city, a resort, etc.), their functional purpose, and, of course in price level.

Different criteria for hotel classification

The distinctions are not always clear. The confusion is compounded because owners can classify their properties as they deem appropriate. Still, despite the numerous exceptions, some general property distinctions do exist and are widely accepted.

Placing a hotel in a particular grouping is not easy. Because of the industry’s diversity, many hotels do not fit in any single well-defined category. Nonetheless, several general classifications do exist. The categories are based on:

  • Hotel size

  • Target market

  • Level of service

  • Ownership and affiliation

1. Hotel classification in terms of size

The size or the number of guestrooms gives us one common way to categorise hotels. Hotels are typically grouped in four size categories:

  • Under 150 rooms

  • 150 to 299 rooms

  • 300 to 600 rooms

  • More than 600 rooms