- •Lecture №1 good manners plan
- •Good manners
- •Tasks and training exercises
- •1.Comprehension check
- •2. Discussion
- •Exercises
- •1.Greetings and introductions
- •2. Useful responses
- •3. Meeting new business partners
- •4. Topics for small talk
- •5. Put the dialogue in the correct order.
- •6.You are going to read some advice about how to use the telephone to improve your business. Discuss what advice is very useful, and what is not so important.
- •7. A telephone quiz
- •Tasks and training exercises
- •1.Comprehension check
- •Exercises
- •2. Complete the sentences with on, in, by, into, to, with
- •3. Complete the sentences below with the following nouns.
- •4. Complete the sentences below with the following verbs.
- •Tips for effective leadership
- •5. Use articles a, the or no article at all.
- •6. Read the text below to find out why Flight Centre Limited thinks staff training is so important. Go anywhere you want to go.
- •7. Discuss whether you would like to work for a company
- •8. Discuss the following.
- •9. Read the following article and answer the questions.
- •The Secret of Teamwork
- •10. Read the text and choose the correct options a-c. The Changing Views of What Makes Effective Teams.
- •1 What did Belbin think about teams?
- •Answer keys Lecture №1 good manners.
- •Lecture №2 management.
Lecture №1 good manners plan
The importance of understanding the culture of your business partners.
Examples of behaviour of your foreign business friends.(British, German, Japanese, American)
American customs and explanations for them.
Business relationships in Japan.
Good manners
Business relationships are characterised by certain rules of behaviour and are based on social activities which strengthen ties between the partners. Face to face contact is essential in conducting business. It is more effective to initiate contact through a personal visit ( set up by an introduction through an intermediary) than through correspondence.
Initial contacts are usually formal meetings between top executives; more detailed negotiations may be carried out later by those who will be directly involved. During the first meeting, you get acquainted and communicate your broad interests; you size each other up and make decisions on whether ongoing discussions are worthwhile.
As traveling to all corners of the world gets easier and easier, businessmen of different nationalities and cultures have to communicate in order to do business. You know that customs vary with culture and people living in varied cultures handle many small daily things differently. What s dull world it would be if this were not true!
Some differences are minor, and one soon becomes accustomed to them.
Some businessmen still find it difficult to accept the formal rules of behaviour though they are a great part of the deal. To be successful a businessman should know how not to behave badly abroad.
Meeting new business partners remember that the first few seconds of a first meeting are the most important, so it is vital to create the right impression.
- Dress appropriately ( it is better to be conservative).
- Check your appearance just before you meet.
- Greet your partners in a warm and friendly manner.
- Introduce everyone who is present, or have them introduce themselves.
- Speak clearly, especially when giving important information.
- Remember that foreign names are often difficult to catch.
- Show interest in the other person by making eye contact when they are speaking.
- Try to relax-taking a slow deep breath can help.
Tasks and training exercises
1.Comprehension check
Recall information using the copies of your lecture and answer the questions:
Which nationalities are the most and the least punctual?
Why did the British think that everyone understood their customs?
Which nationalities do not like to eat and do business at the same time?
What or who do you normally have to feed and water?
Which nationalities have rules of behaviour about hands? What are the rules?
Why is it not a good idea to…
… say that you absolutely love your Egyptian friend’s vase.
… go to Russia if you don’t drink alcohol.
… say ‘Hi! See you later!’ when you are introduce to someone in Afghanistan.
… discuss politics with your American friend in a McDonald’s.
Why do Americans ask too many personal questions?
What are business relationships in Japan characterised by?