9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.

Call 1 ___	It was 1.15 – in the canteen.
___	That’s OK. Bye.
_1_	I just wanted to check the time of our meeting tomorrow. Was it 1.15 or 1.30?
___	OK. Sorry about that.
Call 2
___	It’s quite all right. Don’t worry about it. Would you like to make another appointment?
___	Yes, I remember.
___	I do apologize, but I have to cancel it.
___	No, I’ll just cancel it for now.
_1_	I made an appointment to see Mr Fischer on Friday.
Call 3
___	Yes, Wednesday 28th at 11.30.
___	Yes, that’s right. I’m really sorry, but could we make it a different day?
___	Yes… Ms Vane?
___	Wednesday 28th?
_1_	I have an appointment with Mr Lewis next Thursday – the 29th – at 9.30.
___	That’s great. Thank you very much.
___	That’s all right. Just a moment… What about Wednesday instead?

H10. How would you answer these questions?

1. Would Monday suit you?

Useful Phrases Can I speak to …, please? I’m afraid he’s in a meeting I’d like to arrange an appointment I’ll just look in the diary When’s convenient for you? Would next Wednesday be OK? How about Tuesday in the afternoon? He’s free in the afternoon after about three I could make it after four Sorry, I can’t make Friday So shall we say 4.15 next Wednesday? Where shall we meet? I’ll look forward to seeing you then.

__________________

2. Can you make Tuesday next week?

____________________________

3. What would be the most convenient for you?

________________________________

4. I’ll see you on Thursday at 3 p. m., then.

________________________________

5. Shall I pick you up at the factory?

___________________________

6. Can you make that a bit earlier?

_________________________

7. I’d like to make an appointment to see Mr Lewis.

_______________________________

8. Would you like to meet for lunch?

___________________________

9. Might I suggest Wednesday afternoon?

______________________________

10. What time would suit you?

___________________________

11. Would you like to go to the trade fair in Munich?

_____________________

12. I could manage late in the afternoon.

_____________________________

SPEAKING

11. Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be A and B.

STUDENT A	STUDENT B
1) Answer the phone. Say who you are.
	2) Say who you are and ask for an appointment.
3) Agree.
	4) Say why – to discuss new plans for interviewing job applicants.
5) Ask when.
	6) Suggest next Wednesday (the 23rd).
7) No – you’re out of the office. Suggest Monday or Tuesday.
	8) You’re busy Monday morning and all day Tuesday: Monday afternoon?
9) Agree. Suggest 2.00.
	10) You prefer later. Suggest 3.30.
11) Agree. Ask where.
	12) Suggest A’s office.
13) Agree. Confirm details.
	14) Say thank you.
15) Acknowledge B’s thanks.
	16) Say goodbye.

H 4 12. Make the following calls. Use useful phrases (p. 23) to help you. Take turns to be A and B.

You’re Connie Gardener. You are a Production Editor for Meridian Publishing. Use the diary page (p. 25) below as a basis for making or receiving the following calls: MAKE CALL 1: Call Betty Kingston (Safety Officer) and try to arrange for a plant inspection on Wednesday morning. Otherwise, try to fit it in on Thursday afternoon. TAKE CALL 2: You have scheduled a meeting with Jamie Morris (PDA Group) for next Friday. This is an important meeting as you are hoping to confirm a big order from Meridian. MAKE CALL 3: Call Ruscome Park Hotel and arrange for dinner to start by 18.00 on Thursday evening. You want to leave by 22.00 in order to drive home. TAKE CALL 4: Take a call from your boss, Terry Fox.

TAKE CALL 1: Your name is Betty Kingston (Safety Officer). You will receive a call concerning a safety inspection. You are already booked up from the middle of next week but you could do a standard inspection (2 hours) on Monday or Tuesday. MAKE CALL 2: Your name is Jamie Morris (PGA Group). Call Meridian Publishing (a potential supplier) and cancel your appointment on Friday at 13.00. Make a good excuse and say you will arrange it later next month. TAKE CALL 3: You work at the Ruscome Park Hotel. You will receive a call concerning a dinner booking for Thursday the 27th. It has been provisionally booked for 18.30. You can't manage any earlier. MAKE CALL 4: Your name is Terry Fox. Phone your Production Editor, Connie Gardener, to arrange an emergency meeting for Monday morning as early as possible.

Student A’s diary page

July	week 30
	24 Monday	25 Tuesday	26 Wednesday	27 Thursday	28 Friday
8		train to London (08.50)
9	works meeting			dentist (09.05)	meeting with F. Keiso
10
11	drive to plant	DTI safety committees
12
13	lunch with Will Hatton		lunch with trainees	seminar at Ruscome (13.30-18.00)	meeting with PGA Group
14		train home (14.35)
15
16	return to HQ				presentation for Peter
17
18				dinner with participants

WRITING

H 13. Look back at the phone call in Exercise 3. Write a short e-mail from Michelle to Peter to confirm the arrangement. Use these phrases:

Thank you for agreeing to a meeting to discuss…

This is to confirm the time and date of our meeting…

We will meet in … at… on…

I look forward to seeing you.

H 14. Now write another e-mail confirming one of the arrangements you made in Exercise 12.

Part 5. Making Hotel Reservations

BEFORE YOU START

1. Say these dates in English:

10/09/02 24/03/03 01/11/09 14/07/87

15/04/10 05/01/98 31/12/85 17/05/03

26/08/07 17/06/08 03/02/10 12/10/05

2. Which expressions do we use with in, at or on?

_____ the weekend _____Wednesday _____the summer _____the afternoon _____12.30

______December ______4 a. m. ______1991 ______ 06/05/98 ______ the Independence Day

______5 p. m. ______Christmas ______July ______2009 ______Friday

READING