Management staff	Semi-skilled or unskilled employees

7. Give the detailed translation of the text.

DIALOGUE■■■■■■■■■■■■■■■■■■

1. Read the advertisement below and then read an extract from an interview. Note down any information about the job which is not in the advertisement.

HOTEL CONTRACTING

Assistant Contracts Manager

• Are you fluent in French and/or Spanish?

• Do you have experience in contracting, or a good knowledge of the hotel trade?

• Are you prepared to be based in London, but spend 50% of your time abroad?

Then call or write to:

David Ansell,

Intertours Europe,

276 Brompton Rd.

London SW 4 LV Tel: 071-807-4567

Interviewer: Right, Joan. Let me tell you a little about the job first, and then you can tell me about yourself, right?

Joan: Yes, fine.

Interviewer: Good. Well, the job title is Assistant Contracts Manager. Basically, it involves visiting hotels, as­sessing them according to our own rating system, and deciding if we should include them in our bro­chure. As the advertisement said, you would be based in London, but you would spend an equal amount of time abroad — France and Spain, main­ly, but there would be some trips to Hungary and Bulgaria.

Joan: Mmm. Does that mean I would work alone?

Interviewer: No. To start with you would work with the Con­tracts Manager — you’ll meet her later — er, but you wouldn’t be directly involved in negotiating with hotels at that stage. However, at the end of six months we would assess your progress, and if we felt you were ready, we would allow you more in­dependence. You would still report to the Contracts Manager, of course. Any questions so far?

Joan: No. I think that’s clear.

Interviewer: Now I see from your CV that you spent two years working as a rep for Thomson, is that right?

Joan: Yes. I worked in Tunisia for the first year, then the

following season I was transferred to Bodrum in Turkey. I got to know all the hotels quite well.

Interviewer: Yes. I wanted to ask you about that.

2. Do you think Joan will get the job? Give reasons for

your answer.

3. Leam and dramatize the dialogue.

ACTIVITY

1. Choose one of the jobs below, or invent a job that would interest you. Then prepare for an interview. One person should be an applicant, the other — the inter­viewer.

Applicant: Write a short CV. If necessary, invent the qualifi­

cations and experience which you think you would need for the job. Try to imagine the questions you will be asked and prepare answers. You must give your CV to the interviewer at the start of the in­terview.

Interviewer: Prepare a description of the job you have chosen.

You will have to invent some details? Make a list of questions to ask the applicant. Ask to see his/ her CV at the start of the interview. Find out more about the applicant’s qualifications and experience.

ARE YOU UP TO THE CHALLENGE?

Trek leaders wanted for Asia and Africa. Trek/tour experi­ence essential. Foreign languages an advantage.

HOTEL RESERVATIONS

To join prestigious international hotel chain. 6 month ’ ex­perience. Must speak one European language other than English.

PERSONAL TRAVEL ADVISERS

Ours is the ultimate travel experience, offering discerning customers a service to suit their individual needs. We pro­vide expert advice through private consultations.

Due to expansion, we have a vacancy for a Personal Trav­el Adviser. Excellent councelling and administration skills needed. Personality and appearance important.

INBOUND MANAGERS -from £16,000

Operations Managers for UK movements offoreign visitors. We are looking for French, Italian, Spanish, German and Japanese speakers. Good organization skills and travel in­dustry experience essential.

2. Read the article below. Then, in pairs, try to think of the most appropriate title.

The pattern for the development of the travel industry to­wards the year 2000 has been set. Quality, not quantity is

the message. What this really means is giving people what they want, but asking them to pay for it.

Today’s holidaymakers are very much more aware of their rights. They are no longer prepared to put up with sub­standard service, even when prices are low. In any case, recent research has shown that price is no longer the main priority when deciding on holiday. Most people would rath­er pay that bit extra for the holiday they really want than take a second-rate package deal.

Self-catering arrangements are much in demand because they allow people the opportunity to be more selective about the way they spend their time and money. Long-haul desti­nations and specialist holidays are also becoming increas­ingly popular.

For the retailer there is bad news and good. Falling vol­umes man fewer customers. But those who do come through the door are likely to be prepared to spend more money on a better holiday.

This trend will mean that agents move away from being mere 'order-takers towards being proper travel consultants.

As clients become more demanding — and more prepared to pay for quality — it will pay agents to spend a little more time getting it right.

Give some examples of long-haul destinations and specialist holidays.

Do you agree with the suggestion that agents at the moment are "mere order-takers”?

3. Role play. Work in pairs so that you both get a turn at being the member of staff.

1. You are a member of staff. Interview the guest to find out his/her answers to the questions on this customer survey. Begin like this: Would you mind helping us by answering a few questions? It won’t take very long...

RESERVATIONS

Was your reservation handled courteously and efficiently?

Yes

No

If‘No”, please tell us how we can improve

Why did you choose this hotel?

RECEPTION AND SERVICE

Did you receive efficient, friendly and prompt service from:

Excellent

Good

Satisfactory

Fair

Poor

Doorman

Concierge/Hall porter

Check-in/Guest service

Telephone operator

Maid

Laundry service

Assistant manager

Check out/Cashier

Overall, I thought the service staff was:

Comments

WILL YOU RETURN?

If your travel plans bring you back here, will you return to this hotel?

Definitely

Probably

Maybe

Never

Not applicable

Why? / Why not?

Thank you for your time and your co-operation! Thank you for staying with us!

2. You are the Guest. Answer the questions you’re asked about the hotel. Use your imagination to think of suitable re­plies.

WRITING

1. Look at the notes below about John Hunter. Imagine you are John Hunter and write about your job.

Background information

Name: John Hunter

Job: Representative for CampHols

Place: Corinthia, Austria.

Languages: English only.

The job.

Welcomes new campers; gives advice on places to visit and things to do; keeps the campsite clean.

Doesn’t get much money but has plenty of free time; some­times gets a bit lonely, but meets a lot of interesting people.

2. A Letter of Application.

1. Look at Anna’s letter of application. Has she referred to all the requirements mentioned in the advertisement?

16f^h March 2001

169 Corkhill Place, London N1 1RL.

David Ansell,

Intertours Europe,

276 Brompton Close,

London SW9 6AB.

Dear Mr Ansell,

I wish to apply for the position of Assistan t Contracts Manager, advertised in the Travel Gazette on 14^th March.

As you will see from the enclosed Curriculum Vitae, I spent two years working for Thomsons as an on-site repre­sentative in Tunisia and Turkey. During this period 1 gained an intimate knowledge of the hotel industry in both coun­tries and I feel I’m ready for this new challenge.

At present I am doing the English for Tourism course at Westminster College.

French is my first language, but I also speak Spanish quite fluently.

I look forward to hearing from you.

Yours sincerely,

Anna Gourdin.

2. Look at one more letter of application and analyze it.

Rebecca Spraut

2544 South Fruitsnake Rd.

Land Haute, Indiana 54267 May 4, 2001

Mr Robert T. Smith, Vice President Indiana Petroleum Company 1143 Broad Street Land Haute, Indiana 47786

April 25, 2001

Dear Mr. Smith,

Having served for the past several years as the sole sec­retary of a private business, I would like to apply for the position of executive secretary which you advertised in the Land Haute Journal, April 24, 2001.

As secretary to the Benlow Corporation here in Land Haute I was directly responsible to MrJordanson, the com­pany ’s owner. My services were generally those of a “gal Friday”. In addition to typing, filing and taking dictation I was responsible for scheduling all the Mr Jordanson’s ap­pointments and telephone calls.

Essentially, I did everything I could to make MrJordan­son ’s heavy responsibilities easier. Thus I am familiar with the duties of an executive secretary and believe I am pre­pared to anticipate and meet all your expectations.

I would appreciate your giving me the opportunity to dis­cuss my qualifications in person. I would be happy to come for an interview at your convenience and I can be reached after 5p.m. at 772 17 47.

Sincerely yours,

Rebecca Spraut.

3. Now look at the given advertisement:

The Moscow representative office of a well-known hotel association “The Leading Hotels of the World”, represent­ing five-star deluxe hotels worldwide, currently has a va­cancy for a Reservations Agent.

Responsibilities include: receive and process client re­quests for initial reservation bookings, revise already pro­cessed bookings or cancellations of the same, organization of sales and promotional events (presentations, workshops, etc).

Requirements: up to 30 years old, dynamic, communi­cative, able to work under pressure, fluent spoken and writ­ten English (additional languages are plus). Previous expe­rience in travel agency or hotel business is a plus.

Please, forward your resume to:

Mr Anton Polansky

FAX: + 709593754 40

No telephone calls on the above subject, please.

4. Now write a similar letter applying for a job on a given above advertisement. You may invent work experience and qual­ifications.

You may start your letter of application like this:

Dear Sir,.

This month I completed a 4 year course of study Tour­ism and Travel; at the ... Thus I would like to apply for the position of a reservation agent...

3. Writing a Resume

1. Resume — a summary, esp. of one’s education, employ­ment, etc. submitted in application for a job.

When you apply for a job most companies ask you for your resume or Curriculum Vitae (CV). A good resume should show your prospective employer that you are the right kind of person for the job. This is the possible plan for your resume:

• your job objectives

• your work experience

• your education

• personal information

• references