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Communication skills

  1. Match the polite phrases 1-6 with the replies a-f.

1. Can I introduce my colleague?

This is Jane Duncan.

a) No problem. You’re welcome.

2. I’m really sorry about my mistake.

b) That would be very nice. Thank you!

3. Thanks very much for your help.

c) That’s all right. Don’t worry about it.

4. Would you like to join us for lunch?

d) I’m glad you enjoyed it.

5. Is it OK to smoke in here?

e) Pleased to meet you.

6. Thanks for a very nice lunch.

f) I’m sorry. It isn’t allowed.

  1. Work in small groups. Take turns to role-play the following situations.

1. A business partner from the UK comes to visit you in your office. Introduce your colleagues.

2. Invite your visitor to a local football match this evening.

3. You are the visitor. You want to know if you can smoke in the office.

4. Your colleague helped you to prepare the conference room for a meeting. Say thank you.

5. You spill coffee on a document that your colleague is reading. Appologize.

6. You are a visitor from abroad. Your business partner takes you to the airport to catch your flight home. Say thank you.

  1. Choose the most appropriate words in italics.

1. Can I / I want to see the photo?

2. Do you want that I / Can I help you with your bags?

3. Could I / Let me borrow your magazine to read?

4. Could you / Would you like to sit down?

5. Would I / Could I have some more milk, please?

6. You could / Could you open the door for me, please?

7. Can you / Please give me your phone number?

  1. How could you refuse these offers and requests politely, without using the word ‘no’? Discuss your ideas with a partner.

1. Can I phone you at 10 o’clock tonight?

2. Would you like to try some of our German beer?

3. Could you give me your report today, please?

4. Let me show you around our factory.

5. Could you tell me about the history of your town?

6. Do you want a lift to the airport?

  1. Be ready to speak on the topic.

Література

  1. Christine Jonson. Intelligent Business. Pre-Intermediate. – Longman, 2008

  2. Tonya Trappe, Graham Tullis. Intelligent Business. Intermediate. – Longman, 2008

  3. Evan Frendo, Sean Mahoney. English for Accounting. – Oxford, 2007

  4. Graham Tullis, Tonya Trappe. New insights into business. – Longman, 2000

  5. John Allison with Paul Emmerson. The Business. – Macmillan, 2007

  6. Jon Naunton. Head for Business. Intermediate. – Oxford, 2000

  7. Nick Brieger and Simon Sweeney. Early Language of Business English. Grammar and Functions. – Prentice Hall, 1997

  8. Simon Sweeney. Test Your Professional English. Finance. – England, Harlow, Edinburgh Gate, Pearson Education Limited, 2007

  9. Sue Robbins. First insights into business. – Longman, 2000

  10. Верховцова О.М. Making a new start. – Вінниця, 2002

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