- •Английский язык
- •Unit 1. What is quality?
- •1. Skim the text about the nature of quality. Find an appropriate heading for each paragraph.
- •2. Read the text again and find information to answer the questions.
- •Vocabulary practice
- •1. Refer back to the text and match a line in a with a line in в to define English-Russian equivalents.
- •2. Identify the nouns, adjectives, adverbs and verbs in the following groups of words. Use the appropriate ones in the sentences below. Choose the correct form of the word.
- •3. Math the words which are very close in their meaning.
- •5. Read the text below. Use the word given at the end of each line to form a word that fits in the space in the same line. There is an example at the beginning (0).
- •1. Match terms in column a with their definitions in column b.
- •2. In the text below fill in the blanks using the words from the bottom.
- •3. Can you explain the difference between goods and services? If you are not sure, read the following info and list three criteria for differentiating between goods and services.
- •4. Here you can see examples of quality characteristics. Decide which of them are for goods, which are for services. Some of the characteristics are inherent in both goods and services.
- •5. Mark the following statements as true (t) or false (f). If you think a statement is false, change it to make it true. Prove your point of view.
- •Unit 2. From the history of quality management
- •1. Read the text about prominent American quality gurus and answer the questions:
- •Vocabulary practice
- •1. Refer back to the text and match a line in a with a line in в to define English-Russian equivalents.
- •2. Identify the nouns, adjectives, adverbs and verbs in the following groups of words. Use the appropriate ones in the sentences below. Choose the correct form of the word.
- •1. Read the text about Japanese quality gurus and answer the questions:
- •Vocabulary practice
- •1. Refer back to the text and find English equivalents of the following Russian word combinations.
- •2. Identify the nouns, adjectives, adverbs and verbs in the following groups of words. Use the appropriate ones in the sentences below. Choose the correct form of the word.
- •3. Look back in the texts and find words or phrases which have an opposite meaning to:
- •1. Read the text about Western quality theoreticians and answer the questions:
- •Vocabulary practice
- •1. Refer back to the text and match a line in a with a line in в to define English-Russian equivalents.
- •2. Identify the nouns, adjectives, adverbs and verbs in the following group of words of the same root. Use the appropriate ones in the sentences below. Choose the correct form of the word.
- •3. Match each word in the first column with a synonym in the second column.
- •1. The acronyms below are commonly used in the field of quality management. What do they stand for?
- •2. Match terms in column a with their definitions in column b.
- •3. Mark the following statements as true (t) or false (f). If you think a statement is false, change it to make it true. Prove your point of view.
- •4. Do you remember which of the notable quality gurus made the following contribution to quality management theory?
- •Unit 3. Total quality management
- •1. Read the text and match the headings to the number of the section.
- •2. Read the text carefully and answer the questions:
- •Vocabulary practice
- •1. Refer back to the text and match a line in a with a line in в to define English-Russian equivalents.
- •2. Match the words which are very close in their meaning:
- •3. Match the words having the opposite meaning:
- •4. This pair of words is often confused. Read and translate the sentences paying attention to the difference in their meaning.
- •5. Read the text below. Use the word given at the end of each line to form a word that fits in the space in the same line. There is an example at the beginning (0).
- •6. Read the text and identify the nouns, adjectives, adverbs and verbs in the following groups of words. Use the appropriate ones in the sentences below. Choose the correct form of the word.
- •1. Match terms in column a with their definitions in column b.
- •2. Mark the following statements as true (t) or false (f). If you think a statement is false, change it to make it true. Prove your point of view.
- •3. Fill in the blanks using the words from the list in the bottom.
2. Read the text again and find information to answer the questions.
What is quality from the philosophical point of view?
What two types of qualities does Aristotle differentiate?
What is the difference between primary and secondary qualities according to J. Locke?
What does quality mean in common use?
Why is quality a difficult term to define from technical and economic standpoint?
What is the most frequently used definition of quality in business and economics?
What are typical quality characteristics of goods and services?
Why is market research needed?
How can a total quality organization be achieved?
What two common functions within an organization are used to improve quality?
Vocabulary practice
1. Refer back to the text and match a line in a with a line in в to define English-Russian equivalents.
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В | |
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пригодность для использования | |
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обнаружение недостатков | |
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в зависимости от обстоятельств и восприятий | |
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совершенство | |
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контроль качества | |
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подробное описание качества | |
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обеспечение (гарантия) качества | |
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предупреждение дефектов | |
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совокупность свойств | |
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эффективность затрат | |
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присущий объекту | |
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структуры материального обеспечения | |
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предполагаемые нужды потребителей | |
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установленные потребности потребителей | |
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соответствие требованиям | |
2. Identify the nouns, adjectives, adverbs and verbs in the following groups of words. Use the appropriate ones in the sentences below. Choose the correct form of the word.
A. a) quality, b) qualitative, c) qualitatively, d) qualify, e) qualification, f) qualified, g) unqualified.
This course _____ him to be a manager.
_____ data describes but does not measure the attributes, characteristics, properties of a thing or phenomenon.
This cut in funding will adversely affect the _____ of education in our schools.
These are two _____ distinct products.
She left school with no _____.
The financial statement was prepared by an _____ accountant.
She is particularly well _____ to give an opinion.
B. a) use, b) usage, с) useful, d) useless, e) user, f) usefulness, g) used, h) unused, i) usefully.
The engine _____ very little oil.
I was _____ to them because I could speak French.
I cannot _____ contribute to this debate.
I'm not sure about the _____ of her observations.
This technology is _____ if you aren't trained to operate it.
_____ of the network will greatly benefit from these improvements.
They _____ the recession as an excuse to get rid of workers.
You know he's just _____ you.
Psychological tests are _____ for selection purposes.
You can get a refund on any _____ travelers’ cheques.
My friend is a _____ car salesman.
There are some major differences between English and American _____.
This information may be of _____ to him.