There are various types of commercial letters. They are as follows:
a) letter of invitation
b) letter-enquiry
c) letter-order
d) letter-offer
e) letter-contract
f) letter-claim
g) letter-application
Inquiry
654 West Lake Drive
Seattle, WA 98101
Technical Support
First Data Software
May 15, 2012
421 Research Drive, Suite 300
Research Triangle Park, NC 27709
Dear Sirs:
I am writing to ask some questions about First Data’s new upgrade for
Kitchen Designer 4.0. I have been using Kitchen Designer 2.0 in my
remodeling business for the past several years and it has helped me
immensely.
I’ve read the latest sales literature about the software, but I was unable tofind the answers to my questions. Since the new version has not yet been
released, your online support pages also do not answer my questions.
To upgrade, I need to know whether the new software will operate
properly with my current computer. Please let me know the answers to
the following:
1. Does Kitchen Designer 4.0 still use a serial port security dongle?
2. Will the software support a geForce 800 video card using twin
monitors?
3. Will designs created using Kitchen Designer 2.0 open in 4.0?
If your answer to all three questions is “yes,” then I would definitely be
interested in purchasing the upgrade.
You can respond to me by email at lsullivan@abcd.com or by calling me
at (206) 555-1111. I appreciate your assistance.
Faithfully,
Louis Sullivan
Complaint
Leon Williams
14 Candler Avenue
Atlanta, GA 30311
August 8, 2011
Best Computers and Peripherals
32134 North 33rd Avenue
Tulsa, Oklahoma 74102
Gentlemen:
This letter is in reference to an Epson NX515 printer that I purchased
online from your company on August 5, 2011. When the order arrived,
the box contained an Epson NX415 printer.
While both printers are all-in-one printers, the NX515 has wireless
networking capability, while the NX415 does not. There is also a price
difference of $45.
I am enclosing a copy of my original online order for your reference.
I would like to return the Epson NX415 and exchange it for the Epson
NX515 that I originally ordered. I would like for Best Computers and
Peripherals to either send me a prepaid return authorization shipping
label or reimburse me for the return shipping cost.
Earlier today, I checked your Web site which said the Epson NX515 is
out-of-stock. The Web site did not say this last week when I placed
my order. If you are unable to ship an Epson NX515, then I will keep
the NX415, but I would like you to credit my credit card for the price
difference of $45.
Truly yours,
Leon Williams
(918) 555-6666
Lwilliams123@videologies.com
Cover letter
12345 Heartside Drive
Western Branch, GA 31234
December 2, 2011
Mr. Kevin Wilson
President
Videologies, Inc.
10 North Main Street
Atlanta, GA 30303
Dear Mr. Wilson,
I am very interested in applying for the job of office assistant listed in
the Atlanta Constitution on December 1.
As you can see from my enclosed resume, I have worked for both a
photographer and a small video production company. I enjoyed working
at both of these companies, and I feel this past experience qualifies me
for the position described in your advertisement.
I have a good understanding of the visual medium and the many details
you must handle in your work. I believe I can help take responsibility for
some of these details with little additional training.
I would appreciate the opportunity for a personal interview. You can reach
me at (770) 555-1234.
Thank you for your consideration.
Sincerely yours,
Evelyn Boyd
Encl.: resume
You see some examples of letters. Read and define the type of
the letters.
1.
Gentlemen:
We are now commencing our preparations for Ceramitec exhibition.
We are writing to you early to invite you to take part in this
exhibition.
Yours faithfully,
Mr. Ramsden.
2.
Dear Sirs,
We thank you for your enquiry of 14th November concerning
spare parts.
We can offer you the required number of spare parts at the
price of … per unit c.i.f. Alexandria port.
Shipment can be made in 4 lots of 150 units each at regular
intervals within 3 months.
Yours faithfully,
Mr. Blake.
3.
Dear Sirs,
We have received your reply to our offer and were sorry to
see that our price seems to you unreasonable high.
We have to state that we consider our price quite competitive as
we quoted it on the basis of the cost price and quality of the goods.
However, we are ready to meet you halfway, as you are our
reliable and regular partners.
We are ready to give you a discount and reduce the price by
10% if you increase your order by not less than 500 t.
We are looking forward to your early reply.
Yours faithfully,
Promexport.
4.
Dear Sirs,
In reply to your enquiry we regret to inform you that we
cannot offer you instruments of the model you are interested in, as
they are no longer produced.
We can make you a firm offer for similar instruments of a
new model. Their price is somewhat higher, but they are already
in great demand.
We can deliver the goods within 3 months of the date of receipt
of your order.
We are looking forward to your positive reply.
Yours faithfully,
Mr. Duke.
5.
Dear Sirs,
We wish to express our respect to you and invite your representatives
to the exhibition, where you can see the products exhibited by us.
Our stand is in Pavilion No 3 of the exhibition are at Krasnaya
Presnya.
We are enclosing 5 invitation cards with the letter.
Yours faithfully,
Smith and Sons.
Abbreviations used in business letters:
inst. (instant)
ult. (ultimo)
prox. (proximo)
BTW (by the way)
F2F (face to face)
FCOL (for crying out loud)
FWYW (for what it’s worth)
FYI (for your information)
GG (got to go)
GOK (God only knows)
IMHO (in my humble opinion)
IMO (in my opinion)
OTOH (on the other hand)
PLS (please)
TAFN (that’s all for now)
TTFN (ta-ta for now)
Note the abbreviation usage in the following sentences:
1. We are in receipt of your esteemed letter of the 27th ultimo.
2. We beg to acknowledge receipt of your favour of the 15th inst.
3. Your favour of the 25th ult. has come to hand this morning.
4. We have before us your esteemed favour of the 10th inst.
5. Your letter of the 19th ult. came into our possession yesterday.