Complaints
Complaints may be of several kinds, and may arise from delivery of
damaged goods, too many or too few goods. If a customer is
dissatisfied with quality of his order, he will complain. In this
case he should refer clearly to the articles in question, by
referring to his own order number or to order number of his
supplier’s invoice, or both. Then he should describe the nature of
his complaint and state what action he wants his supplier to take.
Helsinki, 10th March, 2006
Dear Sirs, When unpacking your cases with
”NIVA” cars we experience difficulties due to inadequate and
unsuitable packing. There is so little space between the top of the
cases and the top of the cars that some cars are getting damaged on
the top. We suggest that you should make the cases with one board of
about 30 cm higher, which could enable us to unpack the cases without
damaging the cars. We hope to hear from you soon,
Yours faithfull…
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