	List of figures and tables	ix
	Contributors	xii
	Foreword	xiii
	Abbreviations	xiv
	Glossary	xvi
	Preface	xxvii
1	WHAT IS BUSINESS ANALYSIS?	1
	Introduction	1
	The origins of business analysis	2
	The development of business analysis	2
	The scope of business analysis work	5
	The role and responsibilities of a business analyst	10
	The business analysis maturity model	12
	The future of business analysis	14
	References	15
	Further reading	15
	Useful websites	15
2	THE COMPETENCIES OF A BUSINESS ANALYST	16
	Introduction	16
	Behavioural skills and personal qualities	17
	Business knowledge	20
	Techniques	23
	The right competencies for the right situation	25
	How can I develop my competencies?	26
	Industry skills frameworks	27
	Industry qualifications	31
	Summary	32
	References	33
	Further reading	33
	Useful websites	34
3	STRATEGY ANALYSIS	35
	Introduction	35
	The context for strategy	35
	What is strategy?	37
	Strategy development	38
	External environment analysis	41
	Internal environment analysis	46

CONTENTS

	SWOT analysis	48
	Implementing strategy	50
	Summary	53
	References	53
	Further reading	53
4	THE BUSINESS ANALYSIS PROCESS MODEL	55
	Introduction	55
	An approach to problem-solving	55
	The process model	57
	Investigating the situation	58
	Considering perspectives	60
	Analysing needs	62
	Evaluating options	64
	Defining requirements	65
	Delivering changes	67
	Summary	69
	References	69
	Further reading	70
5	INVESTIGATION TECHNIQUES	71
	Introduction	71
	Prior research	71
	Investigation techniques	73
	Quantitative approaches	88
	Documenting the current business situation	91
	Summary	97
	References	97
	Further reading	97
6	STAKEHOLDER ANALYSIS AND MANAGEMENT	99
	Introduction	99
	Stakeholder categories and identification	100
	Analysing stakeholders	102
	Stakeholder management strategies	103
	Managing stakeholders	106
	Stakeholder views	108
	Defining stakeholder involvement – RACI and RASCI charts	108
	Summary	111
	Further reading	111
7	MODELLING BUSINESS SYSTEMS	112
	Introduction	112
	Soft systems methodology	113
	Business perspectives	115
	Business activity models	117
	Business events and business rules	122
	Critical success factors and key performance indicators	124
	Validating a business activity model	124
	Use of the business activity model in gap analysis	124

CONTENTS

	Summary	125
	References	125
	Further reading	125
8	MODELLING BUSINESS PROCESSES	127
	Introduction	127
	Organisational context	127
	An alternative view of an organisation	129
	The organisational view of business processes	130
	Value propositions	133
	Business process models	136
	Analysing the business process model	140
	Improving business processes	141
	Process measurement	143
	Six Sigma	146
	Summary	147
	References	147
	Further reading	147
	Useful websites	148
9	GATHERING THE REQUIREMENTS	149
	Introduction	149
	The problems with requirements	149
	A process for requirements engineering	152
	Actors	153
	Requirements elicitation	156
	Building the requirements list	161
	Requirements analysis	162
	Validating requirements	165
	Summary	166
	References	167
	Further reading	167
10	DOCUMENTING AND MANAGING REQUIREMENTS	168
	Introduction	168
	The importance of documentation	168
	The requirements document	168
	The requirements catalogue	170
	Managing requirements	179
	Conclusion	185
	Further reading	185
11	MODELLING REQUIREMENTS	186
	Introduction	186
	Modelling system functions	186
	Modelling system data	190
	Class models	199
	Summary	204
	References	205
	Further reading	205

vii

CONTENTS

12	DELIVERING THE REQUIREMENTS	206
	Introduction	206
	Delivering the solution	206
	Context	207
	Delivery lifecycles	208
	Approach	215
	Roles in delivering requirements	219
	Deliverables	220
	Techniques	220
	Conclusion	221
	References	221
	Further reading	221
13	MAKING A BUSINESS AND FINANCIAL CASE	223
	Introduction	223
	The business case in the project lifecycle	223
	Identifying options	224
	Assessing project feasibility	226
	Structure of a business case	229
	Investment appraisal	237
	Presentation of a business case	239
	Benefits management and realisation	240
	Summary	243
	Further reading	243
14	IMPLEMENTING BUSINESS CHANGE	244
	Introduction	244
	Introducing a new business system	244
	The nature of change	245
	The environment for change	246
	Alignment	252
	Definition	256
	Design	258
	Implementation	259
	Realisation	264
	Conclusion	267
	References	267
	Further reading	268
	Index	269

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