- •Unit 6. Business correspondence
- •Section I
- •Introduction
- •Section II
- •Reading comprehension
- •Business letters in english
- •Text b
- •How to write a business letter
- •Text c
- •Business letter structure
- •1. Sender's address in a business letter
- •2. Date in a business letter
- •3. Recipient's address in a business letter/Inside Address
- •4. Attention
- •5. Salutation in a business letter / opening greeting
- •If you don't know the person's name:
- •6. Subject line and heading in a business letter
- •7. Body of a business letter
- •8. Closing
- •10. Greetings and endings
- •British English
- •American English
- •11. Enclosure in a business letter
- •Text d
- •Standard letter format aNd styles
- •Text e
- •Business letter etiquette
- •Text f
- •Business letters: accentuating the positives
- •Section III
- •Exercises
- •If you deal with a problem on the telephone, it is sometimes necessaiy to confirm the call in writing. Match the functions 1-5 to the parts a-e of the letter below.
- •Section IV
- •Active vocabulary. IDioms. Proverbs.
- •Active Vocabulary
- •Section V
- •Appendix. Sample letters.
If you deal with a problem on the telephone, it is sometimes necessaiy to confirm the call in writing. Match the functions 1-5 to the parts a-e of the letter below.
Offer further assistance
Apologise for the problem
Say when you spoke on the telephone
Confirm important information agreed in the call
Say why you are writing
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Replace the underlined words or phrases in the letter (ex. V) with the most appropriate alternative below.
1 After 2 In addition 3 With reference
1 subject 2 regarding 3 apropos
1 discussed 2 settled 3 acknowledged
1 regret 2 apologise 3 forgive
1 like 2 wish 3 need