Please let us know whether/when/how.. I’d like to know whether…

I’d like some information about…

We are writing to enquire if it would be possible to… We would be glad to receive specifications of your new items, together with your current export price list and detail of trade discounts.

We would possibly like to discuss the possibility of …

Образцы письма-запроса:

Dear Sir/Madam,

We are writing to ask you if you can help us with our university project. We are doing survey of the major newspapers in the European Union to find out which computer systems and desktop publishing programs they use.

We would be very grateful if you could tell us which hardware and software you use at El Independiente. Could you also tell us whether you have a Web edition published on the Internet?

Thank you very much.

We look forward to hearing from you.

Yours faithfully,

Katherine Powell

4 8

Student representative

Dear Sirs,

We have seen your advertisement in the Metal worker Journal, and would be grateful if you would kindly send us details of your aluminum fittings.

Please quote us for the reply of the items listed on the enclosed enquiry form, giving your prices c.i.f. Southampton. Will you please also indicate delivery time, your terms of payment, and details of discounts for regular purchases and large orders.

Our annual requirements for metal fittings are considerable, and we may be able to place substantial orders with you if your prices are competitive and your deliveries are prompt. We look forward to receiving your quotation.

Yours faithfully,

Mr. Brown

Production manager

Metal Inc.

4 9

production

Образцы ответа на запрос: Dear Mr. Brown,

We thank you for your letter of 28 June, and are glad to inform you that all the items listed in your enquiry are in stock. We are enclosing a proforma invoice for the aluminum fittings you are interested in. If you wish to place a firm offer, will you please arrange for settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee delivery in Melbourne within 3 weeks of receiving your instructions. If you require the goods urgently, we will arrange for them to be sent by air, but this will, of course, entail higher freight charges, We are enclosing details of our terms of payment, and would be happy to discuss discounts with you if you would kindly let us know how large your orders arc likely to be.

We are looking forward to hearing from you, and assure you that your orders will receive our immediate attention.

Yours sincerely,

Ms. BlackSales Manager Dear Mr. Grant,

In reply to your request for our Catalogue № 135 we enclose a copy herewith, and we hope you may find it useful. You will find an order from inside to assist you in choosing the items you may require.

Best wishes

Ms. Back

Sales Manager

2.2.5 Письмо-жалоба Letter of complaint

50

Образцы письма-жалобы: Dear Mr. Smith,

I’m complaining regarding the consignment of 14 Olivetti 478 PCs. Order no.3799 which was delivered on 12 May.

It was clearly stated on the order form that these machines should be pre-loaded with the latest version of Windows. Unfortunately, they have all been loaded with Windows 98 version, and they were unable to run a number of programs.

Could you please send one of your representatives to load the machines with the correct version of Windows as soon as possible.

Yours sincerely George Panting

Operation Manage

Dear Mr. Bright,

51

It is with great regret that we have to inform you that the material, delivered under Contract № 213457 does not conform to the specification on the basis of which the contract was signed.

By separate mail we have sent you a cutting from this material and one piece from the material of the previous consignment, so that you can compare the two and see the difference.

As a result of this situation sustain heavy losses because we cannot fulfill our contractual obligations to our clients. In this situation we are prepared to retain the goods if you will reduce the price, say, by 40%.

Awaiting your early reply. We remain sincerely yours, Mr. Frost

Import manager

Ответ на письмо-жалобу

5 2