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in company Upper intermediate

Unit 16

headword

pronunciation

translation/notes

example sentence

 

 

 

 

fall (n)

\fO…l\

 

fall in productivity/

\ÆfO…l In

A fall in productivity could seriously damage our position as market leader.

sales etc

ÆprÅdøk"tIv´tI\"seIlz\

 

manhours (n pl)

\"mœnaU´z\

 

lost manhours (n pl)

\ÆlÅst "mœnaU´z\

How many lost manhours do you estimate a plant shutdown would result in?

order (n)

\"O…d´\

 

meet an order

\Æmi…t ´n "O…d´\

If we close down the plant for a few days, we won’t be able to meet any of our

 

 

current orders.

oversee (v)

\Æ´Uv´"si…\

Max Schiller is told to oversee and ensure completion of the repairs within three

 

 

days.

publicity (n)

\pøb"lIs´tI\

 

adverse publicity (n)

\Æœdv‰…s pøb"lIs´tI\

A total plant shutdown could generate a great deal of adverse publicity.

reserve stocks (n pl)

\rIÆz‰…v "stÅks\

We have insufficient reserve stocks to fully meet current orders.

safety (n)

\"seIftI\

 

safety check (n)

\"seIftI ÆtSek\

The site must be evacuated in order to conduct safety checks.

safety hazard (n)

\"seIftI Æhœz´d\

We have to shut the plant down – at the moment it’s a safety hazard.

shutdown (n)

\"SøtdaUn\

The shutdown of the Hamburg plant has now been officially confirmed.

smooth over (phr v)

\Æsmu…D "´Uv´\

 

smooth things over

\Æsmu…D TINz "´Uv´\

Somebody in after-sales will have to ring round our key customers and smooth

 

 

things over with them.

teleconferencing (n)

\ÆtelI"kÅnfr´nsIN\

Teleconferencing allows people in different places to communicate using an

 

 

electronic communications system, usually television.

This file has been downloaded from www.businessenglishonline.net

2

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 16

headword

pronunciation

translation/notes

example sentence

 

 

 

 

video (n)

 

 

 

video phone (n)

\"vIdI´U Æf´Un\

 

The advantage of videoconferencing is that you can hold meetings with people in

 

 

 

other places using a video phone.

videoconferencing (n)

\"vIdI´U"kÅnfr´nsIN\

 

Although there are many advantages to videoconferencing, it will never eliminate

 

 

 

the need for a face-to-face meeting.

This file has been downloaded from www.businessenglishonline.net

3

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 17

headword

pronunciation

translation/notes

example sentence

 

 

 

 

acumen (n)

\"œkj´m´n\

 

financial acumen (n)

\f´ÆnœnS´l "œkj´m´n\

Someone who has financial acumen makes good financial decisions and

 

 

judgments.

 

\´"gri…m´nt\

 

agreement (n)

\ÆdZep´daIz ´n

 

jeopardise an agreement

´"gri…m´nt\

Some negotiators make a last-minute demand in the hope that his or her

 

 

opponent will not want to jeopardise the agreement for one small detail.

bottom line (n)

\ÆbÅt´m "laIn\

 

be sb’s absolute bottom

\bI Æsømb´dIz

O-Zone is a unique product and I’m afraid €4 a bottle is our absolute bottom line.

line

Æœbs´lu…t ÆbÅt´m "laIn\

 

business (n)

\"bIzn´s\

 

a rock-solid business

\´ ÆrÅksÅlId "bIzn´s\

Firmly established rock group, the Stones, are also a rock-solid business generating

 

 

millions of dollars a year.

compromise (n)

\"kÅmpr´maIz\

 

reach a compromise

\Æri…tS ´ "kÅmpr´maIz\

During negotiations you must often be prepared to reach some kind of

 

 

compromise.

concession (n)

\k´n"seS´n\

 

obtain a concession

\ÅbÆteIn ´ k´n"seS´n\

Experienced negotiators know how to obtain concessions from their opponents

 

 

without giving too much in return.

deadlock (n)

\"dedlÅk\

 

end in deadlock

\Æend In "dedlÅk\

Neither side was prepared to move and so the negotiation ended in deadlock.

demand (n)

\dI"mA…nd\

 

make a demand

\ÆmeIk ´ dI"mA…nd\

Don’t make all your demands at the start of negotiations – make a small demand

 

 

first and get agreement on it before proceeding.

emotional blackmail (n)

\IÆm´US´n´l

Emotional blackmail involves trying to make other people feel guilty in order to

 

"blœkmeIl\

get what you want.

essentials (n pl)

\I"senS´lz\

Essentials’ are the things that it is very important for you to obtain during

 

 

negotiations.

This file has been downloaded from www.businessenglishonline.net

1

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 17

headword

pronunciation

translation/notes

example sentence

 

 

 

 

gross revenues (n pl)

\Ægr´Us "rev´nju…z\

halfway (adv)

\ÆhA…f"weI\

meet sb halfway

\Æmi…t sømb´dI

 

hA…f"weI\

hassle (n)

\"hœs´l\

not be worth the hassle

\ÆnÅt bI Æw‰…T D´

 

"hœs´l\

head-on conflict (n)

\ÆhedÅn "kÅnflIkt\

high-pressure tactics (n pl)

\ÆhaIpreS´ "tœktIks\

ideals (n pl)

\ÆaI"dI´lz\

income stream (n)

\"In køm Æstri…m\

long-term relationship (n)

\ÆlÅNt‰…m rI"leIS´nSIp\

manoeuvre (n)

\m´"nu…v´\

room for manoeuvre (n)

\Æru…m f´ m´"nu…v´\

The Stones have generated more than $1.5 billion in gross revenues since 1989.

Maybe we could sort something out on price. Would you be willing to meet us halfway?

Sometimes people give in to their opponent completely, deciding that prolonged negotiations are simply not worth the hassle.

If neither person is prepared to compromise then the discussions may turn into a head-on conflict.

Using high-pressure tactics involves using every strategy you can in order to get what you want.

Ideals’ are the things you will fight to get but not if it costs you the deal.

Music rights, not concerts, provide the steadiest income stream.

It’s not worth sacrificing a long-term relationship for the sake of winning a deal.

The problem with getting involved in a single-issue negotiation is that you leave yourself little room for manoeuvre.

movement (n)

\"mu…vm´nt\

movement on price

\"mu…vm´nt Ån "praIs\

negotiate (v)

\nI"g´USieIt\

negotiable (adj)

\nI"g´USI´b´l\

This file has been downloaded from www.businessenglishonline.net

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

We’d like to see a little more movement on price – say, a 10% discount?

Pointing out to your opponent that some things are not negotiable is an example of the ‘strictly off-limits ploy’.

2

in company Upper intermediate

Unit 17

headword

pronunciation

translation/notes

example sentence

 

 

 

 

negotiating objective (n)

\nIÆg´USIeItIN

 

Åb"dZektIv\

negotiator (n)

\nI"g´USIeIt´\

one-off deal (n)

\ÆwÅnÅf "di…l\

out-earn (v)

\ÆaUt"‰…n\

pay off (phr v)

\ÆpeI "Åf\

pressurise (v)

\"preS´raIz\

royalties (n pl)

\"rOI´ltIz\

set sth to one side

\Æset sømTIN t´

 

ÆwÅn "saId\

single-issue negotiation (n)

\ÆsINg´lÆISu…

 

nI"g´USIeIS´n\

small print (n)

\ÆsmO…l "prInt\

throw sth in (phr v)

\ÆTr´U sømTIN "In\

topic (n)

\"tÅpIk\

This file has been downloaded from www.businessenglishonline.net

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

Your negotiating objectives are the things you want to achieve during negotiations.

Experienced negotiators have a range of high-pressure tactics that they use to get what they want.

The tactics that you use for negotiating a one-off deal are very different from those you use when there’s a long-term relationship involved.

The dead Elvis Presley started out-earning the live Elvis Presley in 1988!

Mariah Carey was paid off to the tune of £19.5 million when Virgin Records decided they didn’t want to record her at all!

Which of the high-pressure tactics listed do you most often use to pressurise your opponents?

Each time the Stones get airplay they collect 50% of the royalties.

Let’s set the price issue to one side for a moment, shall we? Tell me a bit more about the product.

The problem with all single-issue negotiations is that there is very little room for manoeuvre for either party.

The small print of a contract consists of the details printed in small letters that often limit your rights.

We could offer you a 6% discount, free delivery and we could throw in free parts and service as well.

A single-issue negotiation is one where only one topic is being discussed.

3

in company Upper intermediate

Unit 17

headword

pronunciation

translation/notes

example sentence

 

 

 

 

tradeables (n pl)

\"treId´b´lz\

 

Tradeables’ are the things that you take if you can get them but that are not

 

 

 

particularly important to you.

win (v)

 

 

 

win at all costs

\Æwin ´t O…l "kÅsts\

 

Becoming hostile because you want to win at all costs is often a big mistake.

win-win situation (n)

\ÆwIn"wIn

 

By generating options you create a win-win situation where you both feel you’ve

 

sItSu…ÆeIS´n\

 

gained something.

This file has been downloaded from www.businessenglishonline.net

4

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 18

headword

pronunciation

translation/notes

example sentence

 

 

 

 

anti-ageing (adj)

\ÆœntI"eIdZIN\

anti-ageing medical

\ÆœntIÆeIdZIN

advances

"medIk´l ´dÆvA…ns´z\

back office (n)

\Æbœk "ÅfIs\

back office staff (n pl)

\Æbœk "ÅfIs ÆstA…f\

be a long way off

\bi… ´ lÅN weI Åf\

be bound to

\bI "baUnd tu…\

Do you think that anti-ageing medical advances are a good idea?

Many companies are already employing workers in countries such as India as ‘back office staff’.

In my view, the era of robots who are mentally and physically superior to humans is still a long way off.

Bowman thinks that western companies are bound to employ an increasing number of workers in the developing world.

brink (n)

\brINk\

be on the brink of

\bi… Ån D´ "brINk ´v

doing sth

Ædu…IN\

commodity (n)

\k´"mÅd´tI\

precious commodity

\´ ÆpreS´s

 

k´"mÅd´tI\

designer baby (n)

\dIÆzaIn´ "beIbI\

DNA (n)

\Ædi…en"eI\

DNA structure (n)

\Ædi…en"eI ÆstrøktS´\

economic progress (n)

\Æek´ÆnÅmIk

 

"pr´Ugres\

era (n)

\"I´r´\

enter an era of

\Æent´ ´n "i´r´ ´v\

This file has been downloaded from www.businessenglishonline.net

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

I believe we are on the brink of creating ‘lifelike’ machines.

Cochrane predicts that people will be willing to spend large sums of money saving our most precious commodity – time.

Designer babies have been the subject of much debate in recent times.

Humans are now beginning to be able to modify their DNA structure and become more artificial.

Most of today’s businesses grew up in a period of population explosion and rapid economic progress.

I think we may be about to enter an era of rapid population decline.

1

in company Upper intermediate

Unit 18

headword

pronunciation

translation/notes

example sentence

 

 

 

 

future (n)

\"fju…tS´\

 

a bright future

\´ ÆbraIt "fju…tS´\

One industry that definitely has a bright future is the pharmaceuticals.

face a bleak future

\ÆfeIs ´ Æbli…k "fju…tS´\

Parts of Europe and the US could be facing a bleak future unless they find a way

 

 

of solving the population problem.

the foreseeable future

\D´ fO…Æsi…´b´l

I don’t see Dewdney’s prediction of ‘a different human species’ becoming a reality

 

"fju…tS´\

in the foreseeable future.

futurist (n)

\"fju…t´rIst\

‘Futurists’ are people who make predictions about what life will be like in the

 

 

future.

genetically enhanced (adj)

\dZ´ÆnetIklI

The world may end up being divided into people who can afford to be ‘genetically

 

In"hA…nst\

enhanced’ and those who can’t, leading to a new class of beings.

global economy (n)

\Ægl´Ub´l I"kÅn´mI\

As the global economy becomes more integrated and interdependent so the

 

 

number of workers in developing countries will grow.

high (adj)

\haI\

 

high-end (adj)

\"haIÆend\

Electronic immigrants may soon end up being employed in high-end technical

 

 

fields such as engineering or IT.

high-tech, high-touch (n)

\haIÆtek haI"tøtS\

The high-tech, high-touch approach involves giving the latest technology a

 

 

personal touch.

horizon (n)

\h´"raIz´n\

 

be on the horizon

\bi… ÆÅn D´

Political change and economic change seems to be on the horizon in many

 

h´"raIz´n\

countries.

indication (n)

\ÆInd´"keIS´n\

 

All the indications are …

\ÆO…l Di… ÆInd´"keIS´nz

At the present time all the indications are that the number of people working

 

A… ...\

from home is set to grow.

lie in store

\ÆlaI In "stO…\

It’s impossible to predict with 100% accuracy what lies in store for businesses in

 

 

the future.

This file has been downloaded from www.businessenglishonline.net

2

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 18

headword

pronunciation

translation/notes

example sentence

 

 

 

 

lifelike (adj)

\"laIfÆlaIk\

 

Ironically as humans are playing with their DNA structure and becoming more

 

 

 

‘artificial’, machines are becoming more ‘lifelike’.

marketing potential (n)

\"mA…k´tIN p´ÆtenS´l\

 

Which of the technologies listed do you think has the most marketing potential?

multitasking (n)

\ÆmøltI"tA…skIN\

 

Cochrane predicts that we will fit much more into the lives we’ve got by

 

 

 

multitasking (=doing more than one thing at the same time) at work.

networked (adj)

\"netw‰…kt\

 

In Bowman’s opinion, in the networked world of the future where you live will

 

 

 

have little effect on where you work.

on stream (adv)

\ÆÅn "stri…m\

 

 

come on stream

\Ækøm Ån "stri…m\

 

While some of the technologies mentioned will never be implemented, others will

 

 

 

gradually come on stream and improve our lives.

population (n)

\ÆpÅpj´"leIS´n\

 

 

population decline (n)

\pÅpj´ÆleIS´n

 

Gary Wright thinks that immigration will offset population decline to a certain

 

dI"klaIn\

 

extent in many Western countries.

population explosion (n)

\ÆpÅpj´ÆleIS´n

 

Many of today’s businesses grew up in a period of population explosion.

 

Ik"spl´UZ´n\

 

 

possibilities (n pl)

\ÆpÅs´"bIl´tIz\

 

 

open up possibilities

\Æ´Up´n Æøp

 

Recent developments in computing technology have opened up all kinds of

 

ÆpÅs´"bIl´tIz\

 

exciting possibilities.

prospects (n pl)

\"prÅspekts\

 

 

the long-term prospects

\D´ ÆlÅNt‰…m

 

In my opinion the long-term prospects for conventional medicine are limited.

(n pl)

"prÅspekts\

 

 

smart machine (n)

\ÆsmA…t m´"Si…n\

 

Smart machines use computer technology to make them more effective.

be targeted to

\bI "tA…g´t´d Ætu…\

 

Hopefully technological advances will mean that products and services can be

 

 

 

better targeted to the needs of the customer.

This file has been downloaded from www.businessenglishonline.net

3

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

in company Upper intermediate

Unit 18

headword

pronunciation

translation/notes

example sentence

 

 

 

 

technological shift (n)

\Ætekn´ÆlÅdZIk´l "SIft\

 

Angell argues that every major technological shift creates winners and losers.

technology (n)

\tek"nÅl´dZI\

 

 

embrace technology

\ImÆbreIs

 

People will always rush to embrace technology that makes their life easier.

 

tek"nÅl´dZI\

 

 

reject technology

\rIÆdZekt tek"nÅl´dZI\

 

Just as we embrace some forms of technology, we reject technology that makes us

 

 

 

feel less alive, less human.

technophile (n)

\"tekn´faIl\

 

A technophile is someone who appreciates advances in technology.

(opposite = technophobe)

 

 

 

technophobe (n)

\"tekn´f´Ub\

 

A technophobe is someone who does not like or trust new forms of technology.

(opposite = technophile)

 

 

 

virtual reality (n)

\Æv‰…tSU´l ri…"œl´tI\

 

Virtual reality is the images and sounds generated by computers in order to

 

 

 

simulate reality.

way (n)

\weI\

 

 

be a long way off

\bi… a lÅN weI Åf\

 

In my view, the era of robots who are mentally and physically superior to humans

 

 

 

is still a long way off.

This file has been downloaded from www.businessenglishonline.net

4

 

It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.

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